Account Manager- B2B Software in Didsbury

Hybrid after probationary period (3 days office/2 days WFH).

Want to join a software company where customers genuinely matter? This is not a high-volume account management role where you're measured purely on calls, meetings or aggressive sales targets. Instead, you'll become a trusted partner to a portfolio of customers, helping them get maximum value from a software platform that is making a real difference to their businesses. You'll build long-term relationships, understand how customers work, solve problems, identify opportunities for improvement and help them grow with the platform.

For the right person, this is an opportunity to join a small, ambitious SaaS business at an exciting stage of growth, where your contribution will be visible, valued and capable of shaping the future of both the customer base and your own career.

What makes this role different? The company's culture is built around genuinely looking after customers. They are seeking someone who enjoys becoming an expert in a product, understands how technology can solve business challenges, and can build strong, lasting relationships based on trust rather than hard selling. The commercial side of the role is important, but success comes from helping customers realise more value. When customers can clearly see the benefits of the platform, conversations about additional modules, services and upgrades happen naturally and consultatively. If you take pride in helping customers succeed and enjoy spotting opportunities that genuinely benefit them, you'll fit right in.

The Account Manager B2B Software role: You'll take ownership of a portfolio of existing customers, becoming their primary point of contact and trusted adviser. You'll work closely with clients to understand their goals, maximise adoption of the platform and ensure they continue to see measurable value from their investment.

Your responsibilities will include:

• Managing and developing relationships with existing customers.
• Conducting regular account reviews focused on usage, value and future opportunities.
• Identifying opportunities for customers to benefit from additional services, functionality or platform enhancements.
• Protecting and growing recurring revenue through excellent customer engagement and retention activities.
• Working collaboratively with Product, Engineering and Commercial teams, ensuring customer feedback influences future development.
• Supporting renewals, business reviews and customer meetings both remotely and face-to-face.

Requirements for the Account Manager- B2B software: B2B Software or SaaS Account Management/Customer Success for at least 2-3 years with a minimum of 2 years in a single role to demonstrate the ability to achieve year on year ARR targets and KPIs. Most importantly, you'll be someone who:

• Genuinely cares about customer outcomes.
• Loves building long-term relationships.
• Can quickly learn and become confident with software products.
• Enjoys understanding how customers operate and finding ways to help them succeed.
• Has a consultative approach to commercial conversations.
• Is naturally curious, organised and proactive.
• Thrives in a fast-moving growth business where everyone contributes to success.
• Previous experience growing existing customer accounts through up-selling or cross-selling would be highly beneficial, but the style is far more important than a "hard sales" mentality. The best people in this business succeed because customers trust them.

Why join?

• Join a growing software company with significant ambitions.
• Be part of a close-knit team where your impact is visible.
• Genuine career progression as the company continues to expand.
• Hybrid working environment.
• Private medical cover.
• Enhanced holiday entitlement including your birthday off.
• Excellent company culture focused on collaboration, customer success and continuous improvement.

Interested? If you're looking for a role where relationship building, customer advocacy and consultative commercial skills are valued equally, and you're excited by the prospect of joining a high-growth SaaS business where you can make a real difference, we'd love to hear from you.