At a Glance
- Tasks: Lead a team to deliver clinical software implementations for NHS customers.
- Company: Join a leading vendor in healthcare software with a focus on professional services.
- Benefits: Salary up to £85K, car allowance, and fully remote work with occasional travel.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Make a real impact in healthcare by managing innovative software solutions.
- Qualifications: Experience in professional services management and healthcare software delivery required.
The predicted salary is between 75000 - 75000 € per year.
Salary up to £85K (depending on experience) plus car allowance. Fully remote with some travel to customer sites (not frequent). We are seeking an experienced Professional Services Manager- Healthcare Software to join our professional services organisation, managing a team and leading the delivery of clinical software implementations to NHS customers. This is a team management role, combining hands-on consultancy (up to 50% billable utilisation) with line management of implementation consultants. You will be accountable for high-quality customer delivery, team utilisation, and contributing to the commercial success of professional services engagements.
Responsibilities:
- Accountable for performance of implementation consultants, embedding consultancy principles and driving growth, utilisation, and profitability.
- Align leadership strategy and vision with customer expectations and team delivery to ensure high-quality engagements.
- Develop long-term customer relationships, grow revenue, plan for team growth and profitability, accelerate advanced delivery models, and promote consulting strategy.
- Ensure consultants understand customer requirements.
- Lead consultants in analysing customer workflows and configuring products accordingly.
- Manage individual and team performance to meet utilisation targets, optimise project time, and address underperformance.
- Provide regular management reports and maintain project trackers.
About you:
- Proven experience in a vendor-side professional services management role (Professional Services Manager, Professional Services Team Lead, Consulting Manager, Consulting Team Leader).
- Background delivering healthcare/clinical applications (Hands on implementation lead not Project Management).
- Experience leading or managing consultants in a delivery environment.
- Strong understanding of customer workflows and value-based software adoption.
- Commercially aware, with the ability to balance utilisation, quality and customer satisfaction.
- Comfortable travelling to customer sites across the UK as required, but not frequent.
Professional Services Manager- Healthcare Software in Birmingham employer: Acuro Associates Ltd
Join a forward-thinking company that prioritises employee growth and development, offering a fully remote work environment with flexible travel to customer sites. As a Professional Services Manager in Healthcare Software, you will benefit from a supportive work culture that values high-quality delivery and fosters long-term customer relationships, all while enjoying competitive compensation and a car allowance. This role not only allows you to lead a dynamic team but also empowers you to make a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Manager- Healthcare Software in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare software industry. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies of your past projects in healthcare software implementations. We want to see how you’ve led teams and delivered results. This will give you an edge when discussing your experience during interviews.
✨Tip Number 3
Prepare for those interviews! Research the company and understand their products and services. We recommend practising common interview questions related to team management and customer delivery. This will help you feel confident and ready to impress.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, applying directly shows your interest in the company and can help you stand out from the crowd. Don’t miss out on the chance to join our awesome team!
We think you need these skills to ace Professional Services Manager- Healthcare Software in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Professional Services Manager in Healthcare Software. Highlight your experience with clinical software implementations and team management, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that align with our needs, like managing consultants or delivering high-quality customer engagements.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use metrics where possible to demonstrate how you’ve driven growth, utilisation, and profitability in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Acuro Associates Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of healthcare software and clinical applications. Understand the specific challenges NHS customers face and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to share examples of how you've successfully led teams in the past. Highlight your approach to performance management and how you've driven growth and utilisation in previous roles.
✨Understand Customer Workflows
Demonstrate your understanding of customer workflows and how value-based software adoption works. Be ready to discuss how you've helped clients optimise their processes and how you would approach similar situations in this role.
✨Prepare Questions
Have a few thoughtful questions ready for the interviewers. This shows your interest in the role and helps you gauge if the company culture and expectations align with your career goals.
