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- Tasks: Provide top-notch support for accounting software and assist customers post-implementation.
- Company: Join a leading international provider of cloud ERP solutions with a strong focus on employee wellbeing.
- Benefits: Enjoy a hybrid work model, competitive salary, and extensive perks in a supportive environment.
- Why this job: Perfect for finance enthusiasts eager to blend tech with customer support in a dynamic culture.
- Qualifications: Must be a part qualified accountant with experience in ERP/Finance systems.
- Other info: Work in a Great Place to Work accredited company that values teamwork and personal growth.
The predicted salary is between 30000 - 45000 £ per year.
Bristol/Hybrid based role. Salary between £30- £45K plus comprehensive company benefits.
You will have the chance to work for a hugely successful international provider of cloud ERP / Finance solutions at an exciting time of growth. They offer an amazing working environment and take pride in putting their staff first. Having achieved Great Place to Work and Excellence in Wellbeing accreditation, they are proud of their strong office culture and provide an extensive perks list.
This is an ideal opportunity for a finance professional looking to combine their accounting expertise with excellent customer support in a varied role. We are looking for an Application Support Consultant- Accounting Software with a strong business understanding and passion for new technology. You will be working mostly with existing customers, providing help desk support to both direct customers and partners. You will also be involved with delivering a specialist post go-live support service for customers directly after the implementation, involving both on-site and off-site assistance.
We are looking for people who have a good insight into how an ERP system works. You should ideally be a part qualified accountant and have a good understanding of basic business and finance processes. Thriving on new challenges and working in a dynamic working environment, you will be a team player in an environment where colleagues support each other. You can find good solutions and have a pragmatic attitude.
Main responsibilities for the Application Support Consultant- Accounting Software:
- Providing high quality support to customers and partners via a cloud-based support desk
- Managing the progress of support tickets from inception to resolution, including follow up with 3rd line support, to meet our Service Level Agreement (SLA) targets
- Encouraging customers to make the best use of the product for automating business processes
- Delivering additional training and consultancy on site or remotely to customers after they have gone live
- Testing of new releases
- Maintaining the product documentation in line with new releases and UK accounting practices
- Supporting other members of the team in detailed use of the product
- Input into development requirements for UK localisation
- Customer focused input into marketing collateral and marketing campaigns
- Reporting to the Customer Services Manager, submitting weekly timesheets and feedback questionnaires
Essential qualifications and experience for the Application Support Consultant- Accounting Software:
- Part qualified accountant (ACCA, ICAEW, AAT or CIMA)
- Experience of supporting ERP/Finance systems such as AccountsIQ, Agresso, Coda, Iplicit, Microsoft AX or Microsoft Nav, Netsuite, Oracle, SAP Business One, Sage 200, Sage Intacct, Xledger, Xero, Zoho Books, whether with a software supplier or from the customer side
- Practical experience in one or more of the following business areas:
- Management and financial accounting
- Project management, project accounting, project billing
- Multi-currency reporting, multi-company accounting and consolidation
- Purchasing, stock accounting and ordering
Personal characteristics:
- Self-motivated with the ability to motivate themselves and others
- Service-minded and solution focused
- Responsible and reliable
- Accurate and structured
- Ability to work both independently and in teams
- Flexibility and the willingness to learn
- Excellent communication and presentation skills
- Fluent written and spoken business English
Application Support Consultant- Accounting Software in Bristol employer: Acuro Associates Ltd
Contact Detail:
Acuro Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Consultant- Accounting Software in Bristol
✨Tip Number 1
Familiarise yourself with the specific ERP and accounting software mentioned in the job description. If you have experience with any of the listed systems like Sage or Xero, be ready to discuss your hands-on experience and how it relates to providing support.
✨Tip Number 2
Brush up on your understanding of basic business processes and financial accounting principles. Being able to articulate how these concepts apply to the role will demonstrate your expertise and make you a more attractive candidate.
✨Tip Number 3
Prepare to showcase your customer service skills during the interview. Think of examples where you've successfully resolved issues or provided training, as this role heavily focuses on supporting customers post-implementation.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and questions during the interview.
We think you need these skills to ace Application Support Consultant- Accounting Software in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your accounting qualifications and any relevant experience with ERP/Finance systems. Use keywords from the job description to demonstrate that you meet the essential qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer support. Mention specific experiences where you've successfully supported clients or managed projects, and explain how these relate to the role.
Showcase Relevant Skills: In your application, emphasise your strong IT technical skills and understanding of business processes. Provide examples of how you've used these skills in previous roles, particularly in relation to ERP systems.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of an Application Support Consultant.
How to prepare for a job interview at Acuro Associates Ltd
✨Showcase Your Accounting Knowledge
As a part qualified accountant, be prepared to discuss your understanding of accounting principles and how they relate to ERP systems. Highlight any relevant experience you have with financial processes, as this will demonstrate your capability in the role.
✨Demonstrate Customer Support Skills
Since the role involves providing help desk support, share examples of how you've successfully assisted customers in the past. Emphasise your problem-solving skills and ability to communicate complex information clearly.
✨Familiarise Yourself with ERP Systems
Research the specific ERP/Finance systems mentioned in the job description. Being knowledgeable about these systems will not only impress your interviewers but also show your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as managing support tickets or delivering training. Think of scenarios where you've had to think on your feet and provide effective solutions.
