At a Glance
- Tasks: Coordinate appointments and manage workflow for our valuation team in Tamworth.
- Company: Join Acumentis, Australia's only independent ASX-listed property valuation firm.
- Benefits: Enjoy hybrid work, a paid day off for your birthday, and career development opportunities.
- Other info: Join a supportive team that values inclusion and professional growth.
- Why this job: Be the vital link between clients and valuers, ensuring smooth operations and great experiences.
- Qualifications: Experience in admin roles; strong communication and organisational skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
About the Company
Acumentis is Australia's only independent ASX-listed property valuation and advisory firm. With 350+ team members across 45 locations, we combine national scale with local support and a strong focus on service, inclusion and professional development.
About the Role
Based in Tamworth, you'll provide booking and administrative support to our valuation team, acting as the local point of contact for scheduling, job allocation, and client communication. You'll work closely with valuers across the region to coordinate appointments and manage workflow, helping ensure smooth day-to-day operations and a great experience for clients and internal teams alike.
Key Responsibilities:
- Schedule valuation appointments by phone, speaking directly with access providers, tenants, agents, and clients.
- Manage inbound booking enquiries and allocate jobs efficiently.
- Coordinate valuer schedules to meet client turnaround times and service expectations.
- Communicate updates on access issues, delays, and required documents.
- Maintain accurate records in valuation systems.
- Work collaboratively with valuers, directors and the broader administration team to ensure smooth scheduling and workflow management.
Skills And Experiences
Desired Skills:
- Experience in an administrative or coordination role; call centre, finance, real estate or property valuation experience highly regarded.
- Conflict-resolution capability and a process-driven mindset.
- Quick learner with confidence using new systems and software.
- Commitment to going above and beyond in service delivery.
Essential Skills:
- Excellent customer service and communication skills, both written and verbal.
- Strong organisational skills with the ability to manage competing priorities and meet deadlines.
- Problem-solving skills, initiative, and self-motivation, with the ability to work independently and collaboratively.
- Ability to understand client needs, manage expectations, and handle confidential information with professionalism.
- Proficiency in Microsoft Office, including multi-calendar management.
Culture:
People enjoy working at Acumentis because the team is connected, supportive and focused on doing high-quality work for clients. We value inclusion, accountability and development, and we back our people with mentoring and career pathways across the business.
Benefits:
- Hybrid work with consistent work-from-home days
- Paid day off each year for your birthday
- Career development and mentoring pathways
- National team with cross-functional support
- ASX-listed business with stable national presence
- Police clearance paid for by the business
How to Apply
Click APPLY to submit your application online. For questions about the role, contact the People Team at people@acumentis.com.au. Please note emailed applications cannot be considered.
Acumentis embraces and values the diversity of culture, working arrangements, sexual orientation and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome the unique contributions of all people. We embrace and celebrate the value of Indigenous people, their skills and their contribution to our organisation.
Booking Coordinator | Tamworth employer: Acumentis People, Culture & Payroll
Acumentis is an exceptional employer that prioritises the personal and career development of its employees, offering a supportive work culture across its 45 locations in NSW. With a commitment to inclusion and professional growth, team members benefit from mentoring pathways and the opportunity to lead a high-performing regional team while making meaningful contributions to the property valuation sector. Joining Acumentis means being part of a respected, independent firm that values accountability and fosters strong relationships with clients and stakeholders.
Contact Details:
Acumentis People, Culture & Payroll Recruitment Team
