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- Tasks: Manage high volumes of inbound calls and provide exceptional customer service.
- Company: Leading waste management provider in Leeds with a focus on innovation.
- Benefits: Competitive pay, dynamic team environment, and opportunities for growth.
- Why this job: Join a fast-paced team and make a real difference in customer satisfaction.
- Qualifications: Excellent communication skills and ability to thrive under pressure.
- Other info: Exciting opportunity in a vibrant workplace with a commitment to service quality.
The predicted salary is between 30000 - 42000 £ per year.
A leading waste management provider in Leeds is seeking a Customer Service Agent to manage a high volume of inbound calls from customers. The ideal candidate will have excellent communication skills and the ability to work under tight deadlines.
Responsibilities include:
- Providing quotes
- Handling complaints
- Ensuring customer service excellence
This is an exciting opportunity to join a dynamic team in a fast-paced environment, with a focus on innovation and service quality.
High-Volume Inbound Support Specialist in Leeds employer: Acumen Waste Services Ltd.
Contact Detail:
Acumen Waste Services Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land High-Volume Inbound Support Specialist in Leeds
✨Tip Number 1
Practice your communication skills! Since the role involves handling a high volume of inbound calls, we recommend doing mock calls with friends or family. This will help you get comfortable with responding to customer queries and complaints on the spot.
✨Tip Number 2
Familiarise yourself with common customer service scenarios. We suggest jotting down potential questions customers might ask and how you would respond. This will prepare you for the fast-paced environment and show your proactive approach during interviews.
✨Tip Number 3
Showcase your ability to work under pressure. Think of examples from your past experiences where you successfully managed tight deadlines or high-stress situations. We want to see how you thrive in a dynamic team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our innovative team in Leeds. Don’t miss out on this exciting opportunity!
We think you need these skills to ace High-Volume Inbound Support Specialist in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about managing inbound calls, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can convey information effectively.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific requirements of the Customer Service Agent role. Mention your experience with handling complaints and providing quotes to show you’re the right fit.
Highlight Your Ability to Work Under Pressure: This job is in a fast-paced environment, so it’s crucial to showcase your ability to work under tight deadlines. Share examples from your past experiences where you successfully managed high volumes of work without compromising on quality.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary details in one go!
How to prepare for a job interview at Acumen Waste Services Ltd.
✨Know the Company Inside Out
Before your interview, do some research on the waste management provider. Understand their services, values, and recent innovations. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Your Communication Skills
As a Customer Service Agent, communication is key. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend to simulate handling customer calls or complaints, which will prepare you for real-life scenarios.
✨Prepare for High-Pressure Situations
Given the fast-paced environment, be ready to discuss how you handle stress and tight deadlines. Think of specific examples from your past experiences where you successfully managed high volumes of work or resolved customer issues under pressure.
✨Showcase Your Problem-Solving Skills
During the interview, highlight your ability to provide quotes and handle complaints effectively. Prepare examples that demonstrate your problem-solving skills and how you ensure customer service excellence, as this will resonate well with the interviewers.
