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- Tasks: Support sales and operations by processing customer orders and maintaining accurate records.
- Company: Join Panda, a company focused on service and teamwork.
- Benefits: Gain hands-on experience in a dynamic environment with growth opportunities.
- Other info: Enjoy a varied role with a proactive team and a positive work culture.
- Why this job: Make a real impact by ensuring customers receive top-notch service.
- Qualifications: Experience in customer service or administration, strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a proactive and detail-focused Customer Service Advisor to join our team in Knottingley. As a Customer Service Advisor at Panda, you will play an important role in supporting our sales, operations and managed services teams. This is a varied role where you will help keep customer orders, quotations, records and service information accurate, up to date and moving smoothly through the business. This is a great opportunity for someone who enjoys customer contact, administration, problem solving and working with different teams to make sure customers receive a reliable, professional service.
This Customer Service Advisor role sits at the centre of customer service, sales administration and operational support. You will help ensure orders are processed correctly, customer information is maintained, and internal teams have the information they need to deliver on time and to a high standard. You will become a confident user of our CRM system, keeping customer and order information accurate so the business can make informed decisions and maintain strong service performance.
What You’ll Be Doing
- Processing customer orders from sales information and quotations.
- Keeping sales orders, costs and customer records accurate and up to date on the CRM system.
- Developing strong knowledge of the CRM system and becoming a key user for the team.
- Supporting repeat work, standing orders and rental agreements.
- Preparing and updating customer spreadsheets, databases and files.
- Assisting with the preparation of customer quotations.
- Obtaining customer purchase orders and allocating them to the correct jobs.
- Supporting ordering processes, including disposal and subcontracting requirements.
- Liaising with Sales and Operations teams to help ensure customer deadlines are met.
- Responding to customer enquiries and supporting service performance monitoring.
- Proactively contacting down trader customers and helping identify opportunities to improve revenue.
- Providing regular feedback to Sales and Operations on revenue, profitability and customer activity.
- Ensuring orders are completed and invoiced within agreed timelines.
- Providing day‑to‑day administrative support to internal and external sales and operations teams.
About You
You will be organised, reliable and comfortable managing a varied workload. You will enjoy working with people, solving problems and keeping information accurate. You will bring:
- Previous experience in a customer service, sales support or administration role.
- Strong written and verbal communication skills.
- Good attention to detail and a methodical approach to your work.
- Confidence working with Microsoft Office, particularly Excel.
- The ability to learn new systems and processes quickly.
- A proactive approach and willingness to take initiative.
- Strong organisational skills and the ability to prioritise.
- A positive, can‑do attitude and the ability to work well as part of a wider team.
Why Join Panda?
This is a hands‑on Customer Service Advisor opportunity where your work will directly support our customers, our sales activity and the smooth running of our day‑to‑day operations. You will be joining a business with a clear purpose, a strong focus on service, and teams who work together to keep things moving. If you enjoy a busy, varied role where accuracy, communication and customer care matter, this could be a great next step.
Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
Customer Service Advisor employer: Acumen Waste Services Ltd.
Contact Detail:
Acumen Waste Services Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research Panda's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and confident. Try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Panda team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service, sales support, or administration, and show us how your skills match what we're looking for!
Show Off Your Communication Skills: Since strong written and verbal communication is key for this role, use your application to demonstrate these skills. Keep your language clear and professional, and don’t forget to proofread for any typos!
Highlight Your Attention to Detail: We love candidates who are detail-oriented! In your application, give examples of how you've maintained accuracy in previous roles, whether it’s managing records or processing orders. This will show us you’re the right fit for keeping our systems in check.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Acumen Waste Services Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like processing orders and maintaining customer records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, prepare to showcase your written and verbal skills during the interview. Think of examples where you've effectively communicated with customers or teams, and be ready to discuss how you handle enquiries and feedback.
✨Demonstrate Your Problem-Solving Ability
Be prepared to share specific instances where you've successfully solved problems in a customer service or administrative context. Highlight your proactive approach and how you can contribute to improving service performance at Panda.
✨Get Comfortable with CRM Systems
As a key user of the CRM system, it's important to show your willingness to learn and adapt. If you have experience with similar systems, mention it! If not, express your eagerness to become proficient quickly, as this will be vital for keeping customer information accurate.