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- Tasks: Guide clients through their journey, ensuring they maximise value from our cybersecurity services.
- Company: Acumen Cyber, a leader in innovative cybersecurity solutions.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Remote role with occasional travel; dynamic team focused on continuous improvement.
- Why this job: Make a real impact by building lasting partnerships and enhancing client satisfaction.
- Qualifications: 3+ years in service delivery management and strong customer relationship skills.
The predicted salary is between 38000 - 45000 £ per year.
Acumen Cyber is dedicated to protecting modern businesses from the complexities of cyber threats with 24/7 tailored security solutions. By leveraging cutting-edge technology and a team of expert security engineers based in our Security Operations Centre, we provide innovative and effective cybersecurity strategies. Acumen prioritises building strong, lasting partnerships to deliver bespoke solutions that align with our clients’ evolving security needs. With a focus on collaboration and continuous innovation, we empower businesses to safeguard not only their present but also their future against the rapidly changing cyber threat landscape.
This is a full-time role, mainly based out of our Glasgow head office with occasional travel to client locations.
The Client Success Manager (CSM) is responsible for guiding clients through their customer journey, ensuring they realise maximum value from our services while building long-term sustainable partnerships that drive retention and growth.
Working proactively and strategically, the CSM supports onboarding, champions service adoption, and aligns clients with our evolving product roadmap and service offerings. Through data-driven quarterly business reviews and strong commercial awareness, the role supports renewal strategy, identifies account development opportunities, and strengthens executive level relationships.
Acting as a trusted advisor and advocate for the client, the CSM gathers and interprets feedback and performance insights to continually improve the experience of the client. The role of the CSM anticipates and mitigates risk, removes friction points, and translates insight into meaningful action that enhances satisfaction and long-term value.
Working closely with cross-functional teams and supporting the Head of Client Success, the CSM actively contributes and helps to shape strategic process and service improvement initiatives, reinforcing a culture of best-in-class customer service excellence powered by people.
- 3+ years working in service delivery management (tech space)
- Proficiency in customer satisfaction and customer service management to address client needs effectively
- Account management experience – customer lifecycle management
- Senior stakeholder management experience
- Strong customer relationship management skills
- Strong analytical and critical thinking skills to understand client challenges, identify trends, and provide data-driven recommendations
- Project management experience - (Prince2, AgilePM)
- Vendor management experience
- Full UK driving license
- Salary range - £38k-£45k + benefits depending on experience
Client Success Manager (Remote Job) in Glasgow employer: Acumen Cyber
Contact Detail:
Acumen Cyber Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager (Remote Job) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the cybersecurity field and let them know you're on the hunt for a Client Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Acumen Cyber thoroughly. Understand their services, values, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive customer satisfaction in previous roles. Bring examples of how you've turned client feedback into actionable insights that improved service delivery.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Acumen Cyber team and ready to contribute to their mission of safeguarding businesses.
We think you need these skills to ace Client Success Manager (Remote Job) in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your experience in service delivery management and customer relationship skills, as these are key to what we’re looking for at Acumen Cyber.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven client success in previous roles. We love seeing quantifiable results that demonstrate your impact on customer satisfaction and retention.
Be Authentic: Let your personality shine through in your application. We value collaboration and strong partnerships, so showing us who you are and how you connect with clients can really set you apart from the crowd.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Acumen Cyber
✨Know Your Cybersecurity Stuff
Make sure you brush up on the latest trends and challenges in cybersecurity. Acumen Cyber is all about innovative solutions, so being able to discuss current threats and how they impact businesses will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Client Success Skills
Prepare examples from your past experience where you've successfully managed client relationships. Highlight how you’ve driven service adoption and retention, as well as any data-driven strategies you've implemented to enhance customer satisfaction. This will demonstrate your fit for the Client Success Manager role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific client situations or challenges. Think through potential scenarios where you might need to mitigate risks or improve client experiences. Practising these responses can help you articulate your problem-solving skills effectively during the interview.
✨Engage with Cross-Functional Teams
Since the role involves working closely with various teams, be prepared to discuss how you’ve collaborated with different departments in the past. Share examples of how you’ve contributed to strategic initiatives and improved processes, reinforcing your ability to work in a team-oriented environment.