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- Tasks: Guide clients through their journey, ensuring they maximise value from our cybersecurity services.
- Company: Acumen Cyber, a leader in innovative cybersecurity solutions.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Remote role with occasional travel; dynamic team focused on continuous improvement.
- Why this job: Make a real impact by building lasting partnerships and enhancing client satisfaction.
- Qualifications: 3+ years in service delivery management with strong customer relationship skills.
The predicted salary is between 38000 - 45000 £ per year.
Acumen Cyber is dedicated to protecting modern businesses from the complexities of cyber threats with 24/7 tailored security solutions. By leveraging cutting-edge technology and a team of expert security engineers based in our Security Operations Centre, we provide innovative and effective cybersecurity strategies. Acumen prioritises building strong, lasting partnerships to deliver bespoke solutions that align with our clients’ evolving security needs. With a focus on collaboration and continuous innovation, we empower businesses to safeguard not only their present but also their future against the rapidly changing cyber threat landscape.
This is a full-time role, mainly based out of our Glasgow head office with occasional travel to client locations.
The Client Success Manager (CSM) is responsible for guiding clients through their customer journey, ensuring they realise maximum value from our services while building long-term sustainable partnerships that drive retention and growth. Working proactively and strategically, the CSM supports onboarding, champions service adoption, and aligns clients with our evolving product roadmap and service offerings. Through data-driven quarterly business reviews and strong commercial awareness, the role supports renewal strategy, identifies account development opportunities, and strengthens executive level relationships.
Acting as a trusted advisor and advocate for the client, the CSM gathers and interprets feedback and performance insights to continually improve the experience of the client. The role of the CSM anticipates and mitigates risk, removes friction points, and translates insight into meaningful action that enhances satisfaction and long-term value.
Working closely with cross-functional teams and supporting the Head of Client Success, the CSM actively contributes and helps to shape strategic process and service improvement initiatives, reinforcing a culture of best-in-class customer service excellence powered by people.
- 3+ years working in service delivery management (tech space)
- Proficiency in customer satisfaction and customer service management to address client needs effectively
- Account management experience – customer lifecycle management
- Senior stakeholder management experience
- Strong customer relationship management skills
- Strong analytical and critical thinking skills to understand client challenges, identify trends, and provide data-driven recommendations
- Project management experience - (Prince2, AgilePM)
- Vendor management experience
- Full UK driving license
Salary range - £38k-£45k + benefits depending on experience
Client Success Manager (Remote) in Glasgow employer: Acumen Cyber
Contact Detail:
Acumen Cyber Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager (Remote) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Acumen Cyber on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Client Success Manager.
✨Tip Number 2
Prepare for the interview by understanding their services inside out. We should be ready to discuss how our experience aligns with their mission of providing tailored security solutions. Show them we’re not just another candidate!
✨Tip Number 3
Practice our storytelling skills! We need to share specific examples of how we've driven client success in the past. Highlighting our analytical skills and project management experience will make us stand out.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can keep us top of mind. Plus, it shows we’re proactive and genuinely interested in joining their team.
We think you need these skills to ace Client Success Manager (Remote) in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service delivery management and customer relationship management. We want to see how your skills align with our mission at Acumen Cyber!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven client success in previous roles. We love seeing quantifiable results that demonstrate your impact on customer satisfaction and retention.
Be Authentic: Let your personality shine through in your application. We value collaboration and a strong culture, so showing us who you are will help us understand if you’re a good fit for our team at Acumen Cyber.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Acumen Cyber
✨Know Your Cybersecurity Stuff
Make sure you brush up on the latest trends and challenges in cybersecurity. Acumen Cyber is all about innovative solutions, so being able to discuss current threats and how they impact businesses will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Client Success Skills
Prepare examples from your past experience where you've successfully managed client relationships. Highlight how you've driven service adoption and maximised value for clients. This role is all about building long-term partnerships, so demonstrating your ability to do this will set you apart.
✨Be Data-Driven
Since the role involves data-driven quarterly business reviews, come prepared with insights or metrics from your previous roles. Discuss how you've used data to identify trends and make recommendations that improved client satisfaction. This will show that you can think critically and strategically.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about Acumen's approach to client success and how they measure satisfaction. This not only shows your interest in the role but also your proactive mindset in wanting to contribute to their goals.