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- Tasks: Guide clients through their journey, ensuring they maximise value from our cybersecurity services.
- Company: Acumen Cyber, a leader in innovative cybersecurity solutions.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Join a dynamic team focused on continuous innovation and customer service excellence.
- Why this job: Make a real impact by building lasting partnerships and enhancing client satisfaction.
- Qualifications: 3+ years in service delivery management and strong relationship-building skills.
The predicted salary is between 32000 - 54000 ÂŁ per year.
Acumen Cyber is dedicated to protecting modern businesses from the complexities of cyber threats with 24/7 tailored security solutions. By leveraging cuttingâedge technology and a team of expert security engineers based in our Security Operations Centre, we provide innovative and effective cybersecurity strategies. Acumen prioritises building strong, lasting partnerships to deliver bespoke solutions that align with our clients' evolving security needs. With a focus on collaboration and continuous innovation, we empower businesses to safeguard not only their present but also their future against the rapidly changing cyber threat landscape.
This is a fullâtime, onâsite role mainly based out of our Glasgow head office with occasional travel to client locations. The Client Success Manager (CSM) is responsible for guiding clients through their customer journey, ensuring they realise maximum value from our services while building long term sustainable partnerships that drive retention and growth.
Working proactively and strategically, the CSM leads onboarding, champions service adoption, and aligns clients with our evolving product roadmap and service offerings. Through dataâdriven quarterly business reviews and strong commercial awareness, the role supports renewal strategy, identifies account development opportunities and strengthens executiveâlevel relationships.
Acting as a trusted advisor and advocate for the client, the CSM gathers and interprets feedback and performance insights to continually improve the experience of the client. The role of the CSM anticipates and mitigates risk, removes friction points, and translates insight into meaningful action that enhances satisfaction and longâterm value.
This is a high impact role with lots of focus on increasing customer lifetime value, driving product advocacy and referrals and strengthening our competitive position. Working closely with cross functional teams and supporting the Head of Client Success, the CSM actively contributes and helps to shape strategic process and service improvement initiatives, reinforcing a culture of best in class customer service excellence powered by people.
Skills and Qualifications:
- 3+ years working in service delivery management (tech space)
- Proficiency in customer satisfaction and customer service management to address client needs effectively
- Strong customer retention and relationship building skills
- Strong analytical and critical thinking skills to understand client challenges, identify trends, and provide dataâdriven recommendations
- Excellent communication and interpersonal skills to effectively connect and collaborate with clients and team members
- Communication and presentation experience
- Full UK driving licence
Salary range - ÂŁ38kâÂŁ45k + benefits depending on experience.
Client Success Manager in Glasgow employer: Acumen Cyber
Contact Detail:
Acumen Cyber Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Client Success Manager in Glasgow
â¨Tip Number 1
Network like a pro! Reach out to current or former employees at Acumen Cyber on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
â¨Tip Number 2
Prepare for the interview by understanding their services inside out. Dive into their website and get familiar with their cybersecurity solutions. This shows you're genuinely interested and ready to hit the ground running.
â¨Tip Number 3
Showcase your success stories! Be ready to share specific examples of how you've built strong client relationships and driven customer satisfaction in your previous roles. Numbers and results speak volumes!
â¨Tip Number 4
Donât forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Client Success Manager in Glasgow
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service delivery management and customer success. We want to see how your skills align with our mission at Acumen Cyber!
Showcase Your Achievements: Donât just list your responsibilities; share specific examples of how youâve driven customer satisfaction and retention in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We value strong interpersonal skills, so donât hesitate to show us who you are and how you connect with clients and teams.
Apply Through Our Website: We encourage you to submit your application directly through our website. Itâs the best way for us to receive your details and ensures youâre considered for this exciting opportunity!
How to prepare for a job interview at Acumen Cyber
â¨Know Your Cybersecurity Stuff
Make sure you brush up on the latest trends and challenges in cybersecurity. Acumen Cyber is all about innovative solutions, so being able to discuss current threats and how they impact businesses will show that you're not just a candidate, but someone who understands the industry.
â¨Showcase Your Relationship-Building Skills
As a Client Success Manager, your ability to build strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or turned around a challenging situation. This will demonstrate your capability to foster long-term partnerships.
â¨Be Data-Driven
Since the role involves using data for quarterly business reviews, come prepared with examples of how you've used data to drive decisions or improve client satisfaction in previous roles. This will highlight your analytical skills and your understanding of how to leverage insights for client success.
â¨Practice Your Communication Skills
Excellent communication is crucial for this role. Consider doing mock interviews with friends or family to practice articulating your thoughts clearly and confidently. Focus on how you can convey complex information simply, as this will be essential when interacting with clients and team members.