At a Glance
- Tasks: Design and govern end-to-end solutions in ServiceNow TSM, overseeing development teams.
- Company: Leading telecommunications company focused on innovative service management solutions.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with mentorship opportunities and a focus on best practices.
- Why this job: Shape the future of telecom operations with cutting-edge technology and strategic impact.
- Qualifications: 10+ years in software platforms, with expertise in ServiceNow and telecom domains.
The predicted salary is between 80000 - 100000 £ per year.
A ServiceNow Telecommunications Service Management (TSM) Architect designs and governs end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. They translate business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations.
Key Responsibilities
- Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service life cycle management, order management, network inventory).
- Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub.
- Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management.
- Governance & Mentorship: Guide developers, perform code reviews, and establish best practices for coding, customization, and platform upgrades.
- Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks.
Required Skills and Experience
- Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM.
- Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network life cycle, service assurance).
- Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow Designer, and CMDB/CSDM frameworks.
- Experience: 10+ years of experience in software platforms, with a significant focus on architecture.
ServiceNow Senior Developer / Architect in London employer: ACUMEN BAY CONSULTANCY LIMITED
As a leading employer in the telecommunications sector, we offer our ServiceNow Senior Developers and Architects an innovative work environment that fosters collaboration and creativity. Our commitment to employee growth is evident through continuous training opportunities and mentorship programmes, ensuring you stay at the forefront of technology. Located in a vibrant city, we provide a dynamic culture that values work-life balance and encourages a diverse range of perspectives, making it an ideal place for professionals seeking meaningful and rewarding careers.
Contact Details:
ACUMEN BAY CONSULTANCY LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Senior Developer / Architect in London
✨Tip Number 1
Network, network, network! Get out there and connect with professionals in the ServiceNow and telecom space. Attend meetups, webinars, or even online forums. You never know who might have a lead on your dream job!
✨Tip Number 2
Showcase your expertise! Create a portfolio that highlights your past projects, especially those involving TSM modules and integrations. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to ServiceNow architecture and telecom operations. Practice articulating how your experience aligns with the role's requirements, especially around governance and mentorship.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to track your application and get back to you quickly.
We think you need these skills to ace ServiceNow Senior Developer / Architect in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to highlight your experience with ServiceNow TSM and relevant telecom knowledge. We want to see how your skills align with the job description, so don’t hold back on showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. We love seeing passion and personality, so let us know what excites you about working with us at StudySmarter.
Showcase Your Technical Skills:Don’t forget to highlight your technical skills, especially in JavaScript and ServiceNow APIs. We’re looking for someone who can architect complex integrations, so make sure we see that experience front and centre!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at ACUMEN BAY CONSULTANCY LIMITED
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in the ServiceNow TSM module and its integration with ITOM and ITIL. Brush up on your knowledge of JavaScript, ServiceNow APIs, and Flow Designer, as these will likely come up during technical discussions.
✨Showcase Your Telecom Expertise
Be prepared to discuss your experience in the telecom domain, especially around NOC operations and service assurance. Highlight specific projects where you’ve implemented network inventory or product catalog solutions, as this will demonstrate your hands-on knowledge.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve real-world problems related to architecture and design. Think through how you would approach defining a technical roadmap or integrating BSS/OSS systems, and be ready to explain your thought process clearly.
✨Emphasise Governance and Mentorship Skills
Since the role involves guiding developers and establishing best practices, be ready to share examples of how you’ve mentored others in previous roles. Discuss any code reviews you’ve conducted and how you’ve contributed to improving coding standards within your teams.
