Quality Officer & Auditor

Quality Officer and Auditor

Location: Home/Field Based (National)

Salary: £35,000 per annum

Job Type: Full-Time, Permanent

Are you passionate about delivering high-quality care and ensuring the best possible outcomes for individuals with complex needs? We are seeking a dedicated Quality Officer/Auditor to join our team and play a key role in maintaining and enhancing our Quality Assurance and Compliance Framework. Having a full UK drive\’s license is essential for this role as you\’ll be required to occasionally attend face to face meetings and audits.

About The Role

Reporting directly to the Head of Quality, you will work alongside the Quality Manager, Clinical Nurse Specialists, and Complex Care Managers to support our business divisions Team Brain Injury Support, Bespoke Health and Social Care, and Learning Disabilities and Autism. You will also collaborate with health and social care professionals, CCGs/ICBs, professional bodies, and key team members to ensure continuous service improvement and compliance.

Your role is vital in ensuring our services remain CQC inspection-ready and achieve Good or Outstanding ratings across all domains. You will conduct audits using standardized tools, identifying areas for improvement and ensuring necessary actions are taken to maintain service excellence and safety.

Key Responsibilities

1. Conduct planned and reactive quality assurance audits to meet CQC, commissioner, and statutory standards.
2. Identify risks to safeguarding and quality of support and collaborate with operational managers to mitigate them.
3. Ensure compliance with CQC regulatory requirements, industry best practices, and contractual obligations.
4. Support operational teams in preparing for CQC inspections by carrying out mock inspections and audits.
5. Provide expert advice and guidance to managers, helping them meet and exceed sector standards.
6. Monitor and report on quality, safety, and compliance KPIs to inform service improvements.
7. Review and develop policies and procedures to align with regulatory and best practice standards.
8. Undertake serious incident investigations and support learning from incidents.
9. Contribute to monthly governance reports and wider executive-level discussions on quality and safety.
10. Champion a culture of continuous improvement, co-production, and innovation within the organisation.

Experience (Essential)

1. Minimum 2 years\’ experience in adult health or social care, supporting individuals with learning disabilities, autism, or complex healthcare needs.
2. Strong understanding of CQC regulatory frameworks and experience maintaining high-quality standards.
3. Experience in auditing, compliance monitoring, and reporting on KPIs for assurance and improvement.
4. Experience in policy and procedure development.
5. Strong interpersonal and communication skills, with the ability to engage at all levels.

Skills & Qualifications

1. NVQ Level 4 in Health & Social Care (or equivalent qualification).
2. Excellent IT skills, with the ability to manage data, reports, and audit findings.
3. Strong understanding of quality KPIs and CQC regulations (Single Assessment Framework – SAF).
4. Analytical mindset with the ability to interpret data and identify trends.
5. Ability to prioritise workload in a fast-paced environment.
6. Full UK driving licence and access to a vehicle for field-based work.

Values & Attitudes

1. Passion for making a positive impact in people\’s lives.
2. Commitment to person-centred, strengths-based, and outcome-focused support models.
3. A proactive, solution-focused approach to continuous improvement.

More About Acuity Care Group

We have been around for nearly 20 years so know our stuff! We have over 900 people working for us across Operations and supporting roles. Acuity Care Group is a Supported Living healthcare provider, comprising 3 specialist business divisions:

1. LD&A Learning Disabilities & Autism
2. Bespoke
3. Team Brain Injury

We work together in a wide variety of locations to support adults and children with complex care needs, and a range of both physical and mental disabilities. We are person-centred and the needs of the people we support are at the heart of everything we do. Our teams are passionate about working in close partnership with the people we support to provide outstanding, tailored care that promotes empowerment, and do everything possible to help our clients to access new experiences.

What next?

If you have the skills and experience listed above for this role, please pop us over your CV through the job link but if you have any questions and need to know more before you apply, please drop us a call. We will be in touch to discuss the role in more detail as soon as possible, go through some screening questions with you. Should you be keen to take it further and have the right experience, we will arrange an interview on Teams.

Acuity Care Group is committed to safeguarding and promoting the welfare of vulnerable individuals. All applicants will be subject to Enhanced DBS checks and referencing.

We are an equal opportunities employer and welcome applications from all sections of the community.

What else do we offer?
We Do Offer Additional Benefits Including

1. Access to Westfield Rewards – an exclusive rewards website, special offers on all your favourite goods and services from over 1,000 leading online and high street retailers, restaurants, travel companies
2. Access to Westfield Health Cash Plan with access to GP appointments 24/7 and cashback for health expenses
3. Employee Assistance Programme (EAP), support helplines and counselling for when you need more support covering mental wellness, finances and relationships to name a few.
4. Blue Light Card discount scheme and Blue Light Card tickets grab a free ticket to a horse race or comedy show.
5. Further training in NVQ\’s in Health and Social Care
6. Progression opportunities within the organisation
7. Ongoing training and development
8. A generous Refer a Friend scheme – receive up to £500!

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