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- Tasks: Provide top-notch technical support and ensure smooth operation of Ascent applications.
- Company: Join a dynamic tech company focused on innovative solutions and client satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be the go-to expert and make a real difference in clients' businesses.
- Qualifications: Experience with SQL, ITIL knowledge, and strong communication skills required.
- Other info: Exciting environment with chances to learn and advance your career.
The predicted salary is between 36000 - 60000 £ per year.
The fundamental purpose of this position is to provide a professional, effective and responsive technical support service to our clients. Our clients usually have their own in-house teams to address 1st line support issues, but sometimes we blend 1st line activities into our support offering. We mainly support Ascent applications and business solutions but occasionally work with those inherited from other software providers. As our solutions become increasingly intrinsic to the operation of our client’s businesses, we ensure the integrity, availability, performance, and general running of the Ascent solutions, all delivered in accordance with agreed service levels.
What You'll Do
- Addressing both Incidents & Service Requests according to established IT Service Management (ITSM) processes and procedures, incorporating ITIL best practices.
- Responsible for Incident/Problem Management and issue escalation, liaising with in-house and client teams to drive issue resolution.
- Responsible for providing professional, clear & concise, and timely communication to all appropriate parties throughout the incident lifecycle (as appropriate to issue priority).
- Responsibility for accurately recording actions and investigations, time, and effort.
- Become an Application Champion for an assigned suite of the line of business services. May induct/train new team members into a project, solution, or service as the team grows.
- Maintenance of Knowledge Base, Support systems and associated documentation, documenting workarounds, known errors, and improving procedures.
Skills And Experience Required
- Familiarity with SQL (Oracle / Microsoft), especially good working knowledge of not just running, but editing and creating scripts.
- Fundamental knowledge of the ITIL framework or other IT Service Management methodologies is essential.
- Experience in Technical and/or Application Support commercial experience.
- Proficiency in Microsoft Products, as well as SharePoint, Word, Excel, and others.
- Knowledge of Windows and UNIX operating systems and Atlassian products such as JIRA would be considered an asset.
- Ability to work on own initiative and with minimal supervision.
- It is good if you demonstrate familiarity with Azure environments and familiarity in deciphering JSON and converting it into HTML. Also, it is a bonus if you have knowledge in PowerShell and basic SharePoint skills.
Support Engineer in Bristol employer: Acuity Analytics
Contact Detail:
Acuity Analytics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common support scenarios. Think about how you'd handle incidents or service requests, and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with SQL, ITIL, or any relevant tools, make sure to highlight that in conversations. We love seeing candidates who can hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Support Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your familiarity with SQL, ITIL, and any relevant technical support experience. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the Support Engineer role and how your background makes you a perfect fit. Keep it professional but let your personality show through.
Showcase Your Technical Skills: Don’t forget to mention your proficiency in Microsoft products, SharePoint, and any experience with Azure or JSON. We love seeing candidates who can demonstrate their technical know-how right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Acuity Analytics
✨Know Your Tech Inside Out
Make sure you brush up on your SQL skills, especially editing and creating scripts. Familiarity with the ITIL framework is crucial, so be ready to discuss how you've applied it in past roles.
✨Communicate Clearly
As a Support Engineer, clear communication is key. Practice explaining technical concepts in simple terms, as you'll need to convey information effectively to clients and team members alike.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled incidents or service requests in previous jobs. Highlight your approach to problem management and how you liaised with teams to drive resolutions.
✨Familiarise Yourself with Tools
Get comfortable with tools like JIRA and Microsoft products. If you have experience with Azure environments or PowerShell, be sure to mention it, as these skills can set you apart from other candidates.
