At a Glance
- Tasks: Coordinate project delivery, manage schedules, and ensure quality control for client projects.
- Company: Join a dynamic team at Cranfield Innovation Centre focused on operational excellence.
- Benefits: Enjoy competitive salary, medical cashback plan, on-site parking, and a great café.
- Other info: Opportunity for personal growth and process improvement in a structured role.
- Why this job: Make a direct impact on client satisfaction and operational efficiency in a supportive environment.
- Qualifications: Experience in project coordination with strong organisational skills and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
This is a hands-on operational role responsible for running delivery across client projects and ensuring outputs are accurate, consistent and ready for publication. You will own day-to-day delivery coordination, scheduling and quality control, enabling senior team members to focus on sales, client relationships and commercial outcomes. This is not a strategic or transformation role. It is a structured, execution-focused position requiring attention to detail, consistency and control. Reporting to the Operations Director, and based at Cranfield Innovation Centre, Cranfield, with some offsite meetings with potential and existing clients.
Key Responsibilities
- Delivery coordination and scheduling
- Maintain a clear view of delivery timelines, capacity and priorities
- Coordinate fieldwork, interviewer allocation and project scheduling
- Manage dependencies across research, data and technical work
- Quality control, verification and validation
- Own verification and validation processes
- Ensure outputs are accurate, consistent and ready for publication
- Apply structured quality checks and escalate issues early
- Operational management
- Maintain a single, consistent delivery schedule across projects
- Identify risks to timelines, quality or capacity and act early
- Support continuous improvement in delivery processes and efficiency
- Interviewing
- Conduct structured, commercially focused client feedback interviews in a professional and engaging manner
- Build rapport quickly with senior stakeholders and create an environment where candid feedback is shared
- Probe effectively to explore underlying issues, without leading responses
- Interpret nuanced or implicit feedback within a commercial context
- Produce accurate, well-structured interview transcripts to a high standard, requiring minimal revision
- Manage interviews efficiently, delivering work within agreed timeframes and quality expectations
- Represent Acuigen and its clients with professionalism and discretion at all times
- Reporting Support
- Early-stage report preparation
- Comment Coding to support qualitative theme identification and analysis
- Support to client delivery
- Provide clear, operational communication on timelines and process
- Support CustomServe readiness and publication
- Undertake interviewing where needed to support capacity or maintain quality standards
What Success Looks Like
- Delivery runs to schedule with minimal escalation
- Outputs are consistently accurate and ready for publication
- Senior team members are not pulled into delivery coordination or Verification & Validation
- Clients receive reliable, predictable delivery and can use CustomServe without friction
Candidate Profile
- Project coordinator
- Experience in project coordination, operations or delivery management
- Strong organisational skills and attention to detail
- Experience working across multiple projects with competing deadlines
- Confidence applying quality control or review processes
- Comfortable working in a structured, process-driven environment
Personal Attributes
- Highly organised and disciplined
- Detail-focused and quality-driven
- Calm and consistent under pressure
- Proactive in identifying risks and resolving issues
- Comfortable with hands-on, execution-focused work
- Lives within 40 minutes travel time of Cranfield (MK43 0BT)
How you will be measured
- Delivery timelines met consistently
- Quality and accuracy of outputs
- Reduction in delivery issues and rework
- Efficiency improvements in Verification & Validation and operational processes
What we offer
- A clear and structured role with defined ownership
- Direct impact on delivery quality and client experience
- An experienced and supportive team environment
- Opportunity to improve processes and operational efficiency over time
- Competitive salary and benefits including medical cashback plan, on-site parking, and an excellent café.
Why this role matters
This role is critical to ensuring delivery runs consistently and supports overall business performance. You will enable the commercial team to focus on growth by ensuring all client work is delivered to a high standard and on time.
Operation Executive in Luton employer: Acuigen
At Acuigen, we pride ourselves on being an excellent employer, offering a structured and supportive work environment at the Cranfield Innovation Centre. Our team enjoys competitive salaries, a medical cashback plan, and the convenience of on-site parking, all while contributing to meaningful client projects that enhance operational efficiency. We foster a culture of continuous improvement and provide ample opportunities for professional growth, making this role not just a job, but a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Operation Executive in Luton
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your delivery coordination skills! Think about how you would manage timelines and quality control in real scenarios. Being able to discuss specific examples will make you stand out during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Operation Executive in Luton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operation Executive role. Highlight your project coordination experience and how it aligns with our structured, execution-focused environment. We want to see how your skills can help us deliver consistently!
Showcase Attention to Detail:Since this role requires a keen eye for detail, include examples in your application that demonstrate your ability to maintain quality control and manage multiple projects. We love candidates who can keep things organised and on track!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements. We appreciate clarity, especially when it comes to operational management!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Acuigen
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like delivery coordination and quality control. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple projects or tight deadlines. Be ready to discuss how you prioritised tasks and maintained quality under pressure.
✨Prepare for Client Interaction Scenarios
Given that you'll be conducting client feedback interviews, think of scenarios where you've built rapport with stakeholders. Practice how you would handle probing questions and interpret feedback, as this will show your ability to engage professionally and effectively.
✨Demonstrate a Proactive Mindset
The role demands a proactive approach to identifying risks and resolving issues. Prepare to share instances where you anticipated potential problems and took steps to mitigate them. This will highlight your ability to maintain smooth operations and support continuous improvement.
