Logistics Support Advisor

Mller Milk & Ingredients Distribution (MMID) is the UK\’s leading producer and distributor of fresh milk, cream, butter and dairy ingredients. Operating across extensive logistics and manufacturing networks, MMID delivers over 2.6 billion litres of fresh milk annually to more than 5,500 locations across Britain.

Our strategically located depots enable us to move milk efficiently from farm to fridge, ensuring freshness, speed and reliability. MMID is committed to operational excellence, sustainability and supporting British agriculture, making us a trusted partner in the dairy supply chain.

We are recruiting in our Normanton/Leeds Office for a Logistics Support Coordinator. The purpose of the role is to support the logistics function in clear and accurate reporting of delivery related issues and monitor and track deliveries. To enable us to monitor process adherence, compliance management and support for week closures and financial impacts.

Logistics Support Coordinator Key Responsibilities

• Own and manage any delivery related queries received and ensure these are recorded and reported accurately.
• Track our fleet to identify any late deliveries.
• Report any lates or failures to the business.
• Investigate delivery related queries for discrepancies and damages.
• Investigate and process delivery related credits.
• Investigate and manage any customer returns.
• Provide customers with proof of delivery.
• Provide delivery performance reports to our sites.
• Collate and escalation of non-adherences and reporting progress.
• Report clear target areas for improvement to relevant sites and monitor progress.
• Report on stock availabilities by sites daily including shorts and reason.
• Isotrac data consolidation and trending.
• Central liaison with CSC on daily performance/adherences.
• Waste reporting including tipping, mass balances and loads for disposal.
• Ensure that a full suite from the systems is available weekly for the management book.
• Manage and log any driver related complaints from the public.
• Create and distribute daily and weekly reports to the wider business.

Shift Patterns

• 5 day rotating rota over 7 days per week including weekends and bank holidays.
• Start and finish times vary between 7AM and 6PM, 7 days per week.

Key Skills & Experience

• Experience in FMCG logistics operational environment.
• Experience in a transport or delivery office environment.
• Experience with delivery related queries such as late, proof delivered or missing deliveries.
• Customer service experience.
• Stock and systems background would be preferred but not essential.
• Excel competent.
• Generating information led, effective reports and analysis.
• Working to KPI targets.
• Organised and detail oriented.
• Highly motivated.
• Flexible and open to change.
• Pragmatic approach.
• Tenacity and ability to influence.
• Curious mindset and a will to improve for the wider business, not functions.
• Ability to produce relevant and meaningful information from multiple sources.
• The role requires some travel to other UK sites so a driving licence is preferred.

Benefits

• Competitive salary, monthly paid.
• 33 days annual holiday.
• 3% bonus.
• Life assurance (x2).
• Company pension scheme.
• Access to the Mller Rewards discount scheme offering over 800 discounts online and in store and the potential to make savings across grocery and clothes shopping, holidays, insurance, gifts and more.
• Have pride in what you achieve as a member of a team.
• Free onsite secured colleague car parking.

Contact Details

F.A.O. UK Recruitment, Mller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ

Offer Details

• Shift pattern: 5 day rotating rota, over 7 days per week including weekends and bank holidays. Start and finish times vary between 7AM – 6PM, 7 days per week.
• Contract type: Full Time / Temporary.