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- Tasks: Provide top-notch desktop support in a fast-paced trading environment.
- Company: Join a global hedge fund with a dynamic technology operations team.
- Benefits: Competitive salary, flexible working model, and opportunities for professional growth.
- Why this job: Make a real impact by improving processes and supporting users globally.
- Qualifications: Experience in Windows environments and strong troubleshooting skills required.
- Other info: Collaborative culture with exposure to broader infrastructure teams.
The predicted salary is between 45000 - 60000 £ per year.
Actus Search are currently supporting a global hedge fund in hiring a Senior Desktop Support Engineer to join their Technology Operations team. This is a high-impact, user-facing role supporting a global trading environment, where reliability, responsiveness, and technical expertise are critical.
What you’ll be doing:
- Providing onsite and remote support to a global user base (500+ users) across a Windows environment
- Supporting core technologies including: Microsoft Office / Office 365 / Outlook, Active Directory & Group Policy, Azure, OneDrive, SharePoint, DLP
- Managing incidents and service requests using structured processes and runbooks
- Troubleshooting hardware, software, and access issues across desktop environments
- Collaborating with Level 2/3 teams and external vendors on complex issues
- Proactively monitoring systems and resolving alerts before they impact users
- Driving automation and efficiency improvements across support processes
What makes this role stand out:
- Direct support for a fast-paced trading environment
- High visibility role with strong interaction across the business
- Opportunity to improve and automate processes within a global support function
- Collaborative environment with exposure to broader infrastructure teams
Working model: 4 days onsite / 1 day remote. Includes on-call weekend support (rotational).
Ideal background:
- Strong experience supporting Windows 10 / Windows Server environments
- Expertise in Active Directory, Office 365, and desktop support troubleshooting
- Experience with hardware support and remote access tools
- Scripting experience (PowerShell/Python) is a plus
- Excellent communication, problem-solving, and customer service skills
If you’re passionate about delivering high-quality IT support in a high-performance environment, feel free to reach out or apply directly.
Desktop Support Specialist in London employer: Actus Search
Contact Detail:
Actus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in hedge funds or similar environments. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled desktop support challenges. Real-life stories make you memorable!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a quick email or LinkedIn message. It shows you're genuinely interested and keeps you on their radar. Plus, it’s a great way to ask any questions you might have about the role.
✨Tip Number 4
Check out our website for the latest job openings! We regularly update our listings, and applying directly through us can give you a better shot at landing that dream role. Let’s get you into that high-impact position!
We think you need these skills to ace Desktop Support Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows environments and desktop support. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise in Active Directory and Office 365!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our fast-paced trading environment. Let us know what makes you tick and why you’d be a great fit for our team.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky issues in the past. We love seeing candidates who can think on their feet and come up with creative solutions, especially in high-pressure situations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Actus Search
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows environments, especially Windows 10 and Server. Be ready to discuss your experience with Active Directory, Office 365, and any troubleshooting you've done. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share real-life scenarios where you've tackled complex issues. Think about times when you collaborated with Level 2/3 teams or external vendors. Highlight how you approached the problem, what steps you took, and the outcome.
✨Demonstrate Your Customer Service Savvy
Since this role is user-facing, it's crucial to showcase your communication skills. Practice explaining technical concepts in simple terms. Be ready to discuss how you handle difficult users or stressful situations while maintaining a positive attitude.
✨Get Familiar with Automation
If you have scripting experience, especially with PowerShell or Python, make sure to mention it! Talk about any automation projects you've worked on that improved efficiency in support processes. This will show your proactive approach to problem-solving.