Job title: Desktop Support Analyst – Global Investment Firm
Location: London 4 days per week in office
Employment type: Full-time, permanent
The opportunity
Actus Search is working with a leading global quantitative investment manager to hire a Desktop Support Analyst into its London technology team.
You’ll support a global community of 500+ users in a Windows environment, working face to face on site and remotely. This is a high-touch role in a fast-moving trading business. You’ll be expected to fix issues quickly, communicate well and find ways to automate repetitive work.
Your impact
- Supporting users on Windows, Outlook/Exchange and Microsoft Office, both on-premise and in the cloud
- Managing access control through Active Directory and Group Policy
- Resolving remote access and hardware issues
- Providing 24x5 support, plus weekend on-call on a rota
- Handling incidents and requests promptly, following established runbooks and ITSM processes
- Working with Level 2/3 teams and external vendors to fix more complex issues
- Monitoring alerts and fixing failed, degraded or unavailable services before users are affected
- Automating common tasks to improve efficiency
- Working with internal and external teams on longer-term improvements
What you’ll bring
- Strong hands-on experience supporting Windows 10 and Windows Server 2012+
- Detailed knowledge of Office 365 and Azure, including Outlook, OneDrive, SharePoint and DLP
- Solid experience with Active Directory, Group Policy, remote access solutions and software deployment
- Experience installing, troubleshooting and managing desktop hardware
- A strong commitment to customer service, with the confidence to support demanding users
- Able to work with little supervision, keep several priorities moving and follow tickets through to resolution
- Clear written and verbal communication, and a collaborative, team-first approach
- Curious about new technology, and comfortable solving problems you haven’t seen before
- A degree in Computer Science, Engineering or a related field, or equivalent experience
- Scripting in PowerShell or Python
- Networking knowledge
- Exposure to Linux environments
What’s on offer
- Join a highly technical, engineering-led global investment firm
- See the technology behind a fast-paced trading environment
- Room to grow into automation and infrastructure work
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Desktop Support Analyst in London employer: Actus Search
Join a leading Investment Platform in London as a Product Manager, where you will enjoy a dynamic work culture that fosters innovation and ownership. With a competitive salary and the flexibility of working three days in the office, this role offers significant opportunities for professional growth and collaboration with senior leadership. Embrace the chance to shape the future of pensions while utilising cutting-edge AI tools in a supportive environment that values your ideas and contributions.
