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- Tasks: Provide top-notch desktop support to a global user base in a fast-paced trading environment.
- Company: Join a leading global hedge fund with a dynamic technology operations team.
- Benefits: Competitive salary, flexible work arrangements, and opportunities for professional growth.
- Why this job: Make a real impact by improving IT processes and supporting critical trading operations.
- Qualifications: Experience in desktop support, Active Directory, and excellent problem-solving skills.
- Other info: Collaborative culture with exposure to advanced infrastructure teams and automation projects.
The predicted salary is between 50000 - 70000 £ per year.
Actus Search are currently supporting a global hedge fund in hiring a Senior Desktop Support Engineer to join their Technology Operations team. This is a high-impact, user-facing role supporting a global trading environment, where reliability, responsiveness, and technical expertise are critical.
What you’ll be doing:
- Providing onsite and remote support to a global user base (500+ users) across a Windows environment
- Supporting core technologies including: Microsoft Office / Office 365 / Outlook
- Active Directory & Group Policy
- Managing incidents and service requests using structured processes and runbooks
- Troubleshooting hardware, software, and access issues across desktop environments
- Collaborating with Level 2/3 teams and external vendors on complex issues
- Proactively monitoring systems and resolving alerts before they impact users
- Driving automation and efficiency improvements across support processes
What makes this role stand out:
- Direct support for a fast-paced trading environment
- High visibility role with strong interaction across the business
- Opportunity to improve and automate processes within a global support function
- Collaborative environment with exposure to broader infrastructure teams
4 days onsite / 1 day remote. Includes on-call weekend support (rotational).
Requirements:
- Expertise in Active Directory, Office 365, and desktop support troubleshooting
- Experience with hardware support and remote access tools
- Scripting experience (PowerShell/Python) is a plus
- Excellent communication, problem-solving, and customer service skills
If you’re passionate about delivering high-quality IT support in a high-performance environment, feel free to reach out or apply directly.
Desktop Support Specialist employer: Actus Search
Contact Detail:
Actus Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in hedge funds or similar environments. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss your experience with Active Directory, Office 365, and troubleshooting. Real-life examples will make you stand out!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or meeting, drop a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you a leg up in the hiring process.
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop support, especially in a Windows environment. We want to see how you've tackled similar challenges before, so don’t hold back on those relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for IT support and how you can contribute to our fast-paced trading environment.
Showcase Your Technical Skills: Don’t forget to mention your expertise in Active Directory, Office 365, and any scripting experience you have. We love seeing candidates who can drive automation and efficiency improvements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Actus Search
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office, Active Directory, and troubleshooting techniques. Be ready to discuss specific scenarios where you've resolved issues in a desktop environment, as this will show your technical expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in the past. Think about times when you collaborated with Level 2/3 teams or external vendors to resolve issues. This will demonstrate your ability to work under pressure in a fast-paced trading environment.
✨Communicate Clearly and Confidently
Since this role involves high visibility and interaction across the business, practice articulating your thoughts clearly. Use simple language to explain technical concepts, and be ready to showcase your customer service skills during the interview.
✨Emphasise Your Automation Experience
If you have experience with scripting in PowerShell or Python, make sure to highlight it. Discuss any automation projects you've worked on that improved efficiency in support processes, as this aligns perfectly with what the company is looking for.