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- Tasks: Provide first-line IT support and manage technical issues for 800 colleagues globally.
- Company: Join Acturis, a fast-growing tech company revolutionising the insurance industry.
- Benefits: Enjoy competitive salary, annual bonuses, 25 days holiday, and structured training.
- Other info: Clear career progression with opportunities for mentoring and project management.
- Why this job: Gain real responsibility early and develop your skills in a supportive environment.
- Qualifications: Basic IT knowledge and a passion for technology are essential.
The predicted salary is between 30000 - 42000 £ per year.
About ACTURIS
Acturis is one of the UK’s highest-rated and fastest-growing software businesses, dedicated to delivering awesome technology for the insurance industry. Founded in 2000, Acturis has grown exponentially over the past decade, consistently achieving double digit growth in users and revenue. Acturis now supports 95,000 users in over 40 countries and we have established a leading position in every market we operate in. Today, if a small business or individual purchases an insurance policy online, the chances are they are buying from an Acturis customer and the entire process has been enabled by the Acturis system. Despite our ongoing success, we are never content on standing still, re-investing £15m a year into the development of our products, services, and platforms.
WHY JOIN THE ACTURIS TEAM?
At Acturis we invest in recruiting, developing and promoting talent. With us you will:
- Work with a talented, motivated and friendly group of like-minded colleagues
- Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
- Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
- Receive written constructive performance feedback and encouragement every quarter so that you know how to improve
- Be given real responsibility for your own projects as soon as you are ready
- Receive a competitive salary and annual performance-based reviews
- Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
- Receive 25 days’ holiday (plus bank holidays) rising to 30 days over time
THE POSITION
As a Junior IT Desktop Support Analyst you will work in our desktop support team and will:
- Work full-time in central London to support our London colleagues
- Be First line support for internal technical issues
- Support 800 colleagues globally
- Log and manage calls using the Company’s help desk software
- Build and maintain a large fleet of laptops using technologies such as MDT
- Follow documented IT procedures to perform tasks such as onboarding new joiners, ensuring automation has run correctly and making manual changes to Active Directory
- Maintain and support office IT infrastructure such as conference equipment, hot-desking equipment and printers
- Perform some manual tasks such as moving IT equipment to new desks
Technologies we use, manage and maintain include:
- Microsoft software and operating systems: Windows 10/11
- Windows server 2016, 2019
- PowerShell
- Hyper-V
- Active Directory
- SCCM
- MDT
The Career Path
As a Junior Desktop Support Analyst at Acturis, you will receive structured targets, regular feedback and an annual performance review. You will follow a clearly defined career path that recognises personal development and contribution to the company. As you progress with the company, your role will grow in complexity and you can expect an increased level of responsibility, which may include:
- Planning and delivering high quality projects, including managing teams and resources
- Coaching and providing constructive feedback for junior colleagues
- Acturis gives early responsibility for line management, including mentoring new joiners, designing and delivering training programmes, and coaching others to develop their skills and responsibilities.
Training
Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:
- New joiners receive concentrated initial training and close mentoring
- Colleagues are encouraged to complete industry standard training in relevant topics
- More senior colleagues can choose courses with time set aside and the course paid for
- The Acturis management team run training sessions to pass on experience and best practice
Junior Enterprise IT Support Technician - London (2026) (Hiring Immediately) employer: Acturis
Contact Detail:
Acturis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Enterprise IT Support Technician - London (2026) (Hiring Immediately)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences at Acturis. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about the technologies mentioned in the job description, like Windows 10/11 and Active Directory.
✨Tip Number 3
Show your enthusiasm for learning! Acturis values personal development, so be ready to discuss how you plan to grow your skills and contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Acturis family.
We think you need these skills to ace Junior Enterprise IT Support Technician - London (2026) (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior IT Desktop Support Analyst role. Highlight relevant skills and experiences that match the job description, like your familiarity with Microsoft software and any previous support roles you've had.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you want to join Acturis and how you can contribute to the team. Keep it concise but impactful!
Show Off Your Tech Skills: Since this role involves supporting colleagues with technical issues, don’t forget to showcase your tech skills in your application. Mention any experience with help desk software, Active Directory, or other relevant technologies to grab our attention.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the Acturis team!
How to prepare for a job interview at Acturis
✨Know Your Tech
Make sure you brush up on the technologies mentioned in the job description, like Windows 10/11, Active Directory, and PowerShell. Being able to discuss these confidently will show that you're not just a good fit for the role but also genuinely interested in the work you'll be doing.
✨Show Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. Whether it's a tricky software bug or helping a colleague with their laptop, having specific stories ready will demonstrate your ability to handle first-line support effectively.
✨Understand the Company Culture
Research Acturis and its commitment to employee development. Be ready to discuss how you can contribute to their team and what you hope to gain from the structured training and feedback they offer. This shows you're aligned with their values and eager to grow.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the types of projects you might work on or how the team collaborates. This not only shows your interest but also helps you gauge if the company is the right fit for you.