Insurer Account Manager in London

About ACTURIS

We are the UK's leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 100,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over £15Bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today.

As an Insurer Account Manager at Acturis, you will be the first line of support for our clients nationwide and be responsible for them in a variety of ways (face to face, phone, webchat, client portal, email, events). You will act as a key point of contact, ensuring that our clients make the most out of our system whilst efficiently handling any potential issues that arise.

Your responsibilities will include:

• Taking responsibility for an allocation of Insurers and MGAs who own Products on the Acturis Platform
• Having regular engagement with customers including a mixture of face to face and virtual meetings
• Promoting awareness of new system functionality and demonstrating its benefits
• Promoting the uptake of new or additional services and modules to existing customers
• Setting joint goals with customers, agreeing an action plan, and following up on progress
• Effectively dealing with customer escalations and credit control issues
• Maintaining a high level of system knowledge and awareness of new and future developments
• Attending industry events and representing Acturis in a professional and positive manner
• Providing onsite support for new Acturis customers
• Leading new and managing existing customer contracts
• Hosting project scoping sessions and periodic steering meetings to understand clients' ongoing requirements

Due to the nature of this position, there will be nationwide travel to client sites. We are looking for someone who enjoys attending industry events and representing Acturis in a professional and positive manner in order to drive business.

The Career Path

As an Account Manager we would promote and guide you to:

• Plan and deliver high quality projects, including managing teams and resources
• Coach and provide constructive feedback for junior colleagues
• Work closely with senior customer contacts to develop their relationship with Acturis

Acturis gives early responsibility for line management, including mentoring new joiners, designing and delivering training programmes, and coaching others to develop their skills and responsibilities.

Why Join the Acturis Team?

From us, you will receive structured targets, regular feedback and quarterly performance reviews to support your continuous development. You'll follow a clearly defined career path that recognises your personal and professional achievements, alongside your contribution to the Company. Alongside this:

• As a new starter you will receive concentrated initial training and close mentoring by Senior Team members, including training on new business models led by two former McKinsey partners.
• The opportunity to complete courses and qualifications that support your career goals, paid for by us.
• A flexible work environment including a mixture of nationwide client visits, office visits and working from home.
• Be eligible to participate in annual bonus and Company share incentives schemes depending on performance and seniority.
• Benefit from private health insurance, disability and health insurance and a Company pension scheme.
• Receive 25 days' holiday (plus bank holidays) rising to 30 days with length of service.

Candidate Profile

You will be a self-starter who takes initiative and leads from the front, who is ready to go from day one. As part of a team full of brilliant and motivated people, you'll share our passion for innovation and being a forward thinker. We are looking for the following attributes:

• 2 years' experience as an Account Manager or 2+ years of Client Management experience within the Insurance industry.
• A 2:1 or above at Bachelor's level in an analytical degree subject is desirable but not essential.
• First-rate problem-solving skills.
• Logical, well organised, and practical.
• Confident and eager to take on responsibility and the ability to learn new skills quickly.
• The ability to work well as part of a team, seamlessly collaborating with others.
• Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts.
• Customer-focused with an ability to build professional relationships.
• Strong communication skills are essential.
• Experience with the Acturis product (through a broker or with an insurance product) would be highly beneficial.