Insurer Account Manager in City of London

About ACTURIS

We are the UK’s leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 100,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over £15Bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today.

As an Insurer Account Manager at Acturis, you’ll be the first line of support for our clients nationwide and be responsible for them in a variety of ways (face to face, phone, webchat, client portal, email, events). You will act as a key point of contact, ensuring that our clients make the most out of our system whilst efficiently handling any potential issues that arise.

Yourresponsibilitieswillinclude:

• TakingresponsibilityforanallocationofInsurer’sandMGA’swhoownProductsontheActurisPlatform

• Havingregularengagementwithcustomersincludingamixtureoffacetofaceandvirtualmeetings

• Promotingawarenessofnewsystemfunctionalityanddemonstratingitsbenefits

• Promotingtheuptakeofneworadditionalservicesandmodulestoexistingcustomers

• Settingjointgoalswithcustomers,agreeinganactionplan,andfollowinguponprogress

• Effectivelydealingwithcustomerescalationsandcreditcontrolissues

• Maintainingahighlevelofsystemknowledgeandawarenessofnewandfuturedevelopments

• AttendingindustryeventsandrepresentingActurisinaprofessionalandpositivemanner

• ProvidingonsitesupportfornewActuriscustomers

• Leadingnewandmanagingexistingcustomercontracts

• Hostingprojectscopingsessionsandperiodicsteeringmeetingstounderstandclients’ongoingrequirements

• Duetothenatureofthisposition,therewillbenationwidetraveltoclientsites.

WearelookingforsomeonewhoenjoysattendingindustryeventsandrepresentingActurisinaprofessionalandpositivemannerinordertodrive business.

TheCareerPath

AsanAccountManagerwewouldpromoteandguideyouto:

• Plananddeliverhighqualityprojects,includingmanagingteamsandresources

• Coachandprovideconstructivefeedbackforjuniorcolleagues

• WorkcloselywithseniorcustomercontactstodeveloptheirrelationshipwithActuris

Acturisgivesearlyresponsibilityforlinemanagement,includingmentoringnewjoiners,designinganddeliveringtrainingprogrammes,andcoachingotherstodeveloptheirskillsandresponsibilities.

WhyJointheActurisTeam?

Fromus,youwillreceivestructuredtargets,regularfeedbackandquarterlyperformancereviewstosupportyourcontinuousdevelopment.You’llfollowaclearlydefinedcareerpaththatrecognisedyourpersonalandprofessionalachievements,alongsideyourcontributiontotheCompany.

Alongsidethis:

• AsanewstarteryouwillreceiveconcentratedinitialtrainingandclosementoringbySeniorTeammembers,includingtrainingonnewbusinessmodelsledbytwoformerMcKinseypartners.

• Theopportunitytocompletecoursesandqualificationsthatsupportyourcareergoals,paidforbyus.

• Aflexibleworkenvironmentincludingamixtureofnationwideclientvisits,officevisitsandworkingfromhome.

• BeeligibletoparticipateinannualbonusandCompanyshareincentiveschemesdependingonperformanceandseniority

• Benefitfromprivatehealthinsurance,disabilityandhealthinsuranceandaCompanypensionscheme

• Receive25days’holiday(plusbankholidays)risingto30dayswithlengthofservice.

CandidateProfile

Youwillbeaself-starterwhotakesinitiativeandleadsfromthefront,whoisreadygofromdayone.Aspartofateamfullofbrilliantandmotivatedpeople,you’llshareourpassionforinnovationandbeingaforwardthinker.

Wearelookingforthefollowingattributes:

• 2years’experienceasanAccountManageror2+yearsofClientManagementexperiencewithintheInsuranceindustry.

• A2:1oraboveatBachelor’s-levelinananalyticaldegreesubjectisdesirablebutnotessential.

• First-rateproblem-solvingskills.

• Logical,wellorganised,andpractical.

• Confidentandeagertotakeonresponsibilityandtheabilitytolearnnewskillsquickly.

• Theabilitytoworkwellaspartofateam,seamlesslycollaboratingwithothers.

• Computerliterate(e.g Word,Outlook,Excel)andabletopickupnewconcepts

• Customer-focusedwithanabilitytobuildprofessionalrelationships.

• Strongcommunicationskillsareessential.

• ExperiencewiththeActurisproduct(throughabrokerorwithaninsuranceproduct)wouldbehighlybeneficial.