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- Tasks: Solve customer issues and help configure our platform for their needs.
- Company: Join Acturis, a global SaaS leader with a collaborative culture.
- Benefits: Enjoy career development, training, and a transparent feedback structure.
- Why this job: Make a real impact while working with a supportive team.
- Qualifications: 2:1+ in a STEM degree and strong A-levels required.
- Other info: Great opportunities for growth and mentoring junior team members.
The predicted salary is between 25000 - 32000 ÂŁ per year.
Day-to-day responsibilities include solving system and user issues while advising customers on functionality. Help clients configure the platform to meet their needs and test new software releases. Work directly with customersâonsite and remotelyâto analyse needs and identify improvement opportunities.
Career development:
- A transparent career structure, regular feedback, and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources, and mentor junior team members.
- Intensive onboarding, industry-recognised training, and funded specialist courses as you progress.
Youâre a good fit if you have:
- 2:1+ in a STEM degree and strong Aâlevels (AAB minimum, including an A in Maths).
- Logical, analytical, organised, and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
About Acturis:
Acturis is a global SaaS leader trusted by over 100,000 users in 40+ countries. Founded in 2000, the company is recognised as a Great Place to Work and prioritises sustainable, collaborative culture. With more than 90% of hires coming from graduate backgrounds, Acturis provides a highâgrowth environment for earlyâcareer talent.
Equal Opportunity Statement:
Acturis is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. We will provide reasonable adjustments at any stage of the recruitment process; please email recruitment@acturis.com if you need accommodations.
Graduate Customer Support Technical Analyst - London in Westminster employer: Acturis Ltd
Contact Detail:
Acturis Ltd Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Graduate Customer Support Technical Analyst - London in Westminster
â¨Tip Number 1
Get to know the company inside out! Research Acturis and understand their products, culture, and values. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
â¨Tip Number 2
Practice your problem-solving skills! Since you'll be solving system and user issues, think of examples from your past experiences where you've tackled challenges. Be ready to discuss how you approached these situations during interviews.
â¨Tip Number 3
Show off your communication skills! Whether it's in interviews or networking events, practice explaining complex concepts in simple terms. This will demonstrate your ability to advise customers effectively and work collaboratively.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Acturis family!
We think you need these skills to ace Graduate Customer Support Technical Analyst - London in Westminster
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Graduate Customer Support Technical Analyst role. Highlight your STEM degree and any relevant projects or experiences that showcase your analytical and problem-solving abilities.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this position at Acturis. Share specific examples of how you've solved problems or worked collaboratively in the past, and donât forget to mention your passion for technology and customer support!
Show Off Your Communication Skills: Since this role involves working directly with customers, itâs crucial to demonstrate your communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated complex information in previous roles or projects.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. Itâs straightforward, and youâll be able to keep track of your application status easily. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Acturis Ltd
â¨Know Your Stuff
Make sure you understand the technical aspects of the role. Brush up on your knowledge of SaaS platforms and be ready to discuss how you've solved similar issues in the past. This will show that you're not just a graduate, but someone who can hit the ground running.
â¨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges before. Think about times when you've had to analyse a problem and come up with a solution, especially in a team setting. This is key for a role that involves advising customers and improving their experience.
â¨Communicate Clearly
Practice explaining complex concepts in simple terms. Since you'll be working directly with clients, being able to communicate effectively is crucial. Consider doing mock interviews with friends or family to refine your delivery.
â¨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, career development opportunities, or specific projects you might work on. This shows your genuine interest in the role and helps you assess if it's the right fit for you.