At a Glance
- Tasks: Help customers solve issues and configure our innovative platform.
- Company: Join Acturis, a leading SaaS company with a start-up vibe.
- Benefits: Enjoy structured training, clear career progression, and regular feedback.
- Other info: Great opportunities for growth and mentorship in a supportive environment.
- Why this job: Make a real impact while working with cutting-edge technology in a collaborative team.
- Qualifications: Pursuing a STEM degree with strong A-levels, especially in Maths.
The predicted salary is between 18000 - 25000 € per year.
At Acturis, innovation isn’t just part of our culture - it’s in our DNA. Our story began in 2000 in the garden shed of our co‑founder, Theo Duchen, who, alongside former McKinsey partner David McDonald, set out to reinvent insurance technology. What started as a bold start‑up idea has grown into a global SaaS leader trusted by the industry. Today, over 100,000 users across 40+ countries rely on the Acturis platform. By working closely with brokers, insurers and MGAs, we continue to shape the market and drive new standards across both personal and commercial lines. Acturis is proud to be recognised as a Great Place to Work® 2026 and to maintain a collaborative, innovative, start‑up‑style culture, even as we scale globally. With over 90% of our hires coming from graduate backgrounds, this is a place built for early‑career talent to thrive. And as an EcoVadis Committed‑rated organisation, we focus on creating long‑term value by operating in a sustainable and responsible way.
Day‑to‑day, you will:
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers – onsite and remotely – to analyse needs and identify improvement opportunities.
Acturis provides clear career progression, structured training and early responsibility, giving you everything you need to grow.
You can expect:
- A transparent career structure, regular feedback and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources and mentor junior team members.
- Intensive onboarding, industry‑recognised training and funded specialist courses as you progress.
You’ll thrive here if you:
- On track to achieve a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
- Are logical, analytical, organised and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
This is an undergraduate placement year, so you must be in the appropriate year of university study.
Ready to apply your technical mind to real‑world challenges? Join Acturis and build a career where you’ll grow quickly, innovate boldly and work alongside some of the brightest people in the industry.
Please note Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you.
Successful candidates will usually be contacted within 14 days of applying. Due to the high‑volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants. Unfortunately, we are unable to offer sponsorship for this position at this time. Please keep an eye out on our Careers page for any updates regarding sponsorship.
Placement Year Customer Support Analyst, London employer: Acturis Ltd
Acturis is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal environment for early-career talent to thrive. With a strong focus on employee growth, the company offers structured training, clear career progression, and opportunities to lead projects, all while maintaining a start-up feel in the heart of London. As a recognised Great Place to Work® 2026, Acturis not only prioritises professional development but also champions sustainability, ensuring that employees contribute to meaningful change in the insurance technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Placement Year Customer Support Analyst, London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences at Acturis. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding Acturis' culture and values. They love innovation, so think of examples where you've shown creativity or problem-solving skills in your past experiences.
✨Tip Number 3
Practice your communication skills! Since the role involves working closely with customers, being able to explain complex ideas simply is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Acturis team.
We think you need these skills to ace Placement Year Customer Support Analyst, London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Placement Year Customer Support Analyst role. Highlight any relevant projects or coursework from your STEM degree that showcase your analytical and problem-solving abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re excited about working at Acturis and how you can contribute to their innovative culture.
Showcase Your Communication Skills:Since this role involves working closely with customers, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated in team settings.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, your application will be processed efficiently, and you’ll be one step closer to joining our fantastic team at Acturis!
How to prepare for a job interview at Acturis Ltd
✨Know Your Stuff
Before the interview, make sure you understand Acturis and its role in the insurance technology space. Familiarise yourself with their platform and how it benefits users. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Problem-Solving Skills
As a Customer Support Analyst, you'll need to tackle user issues head-on. Prepare examples from your studies or previous experiences where you've successfully solved problems or improved processes. This will demonstrate your analytical mindset and ability to think on your feet.
✨Practice Your Communication
Since the role involves working directly with clients, practice explaining complex concepts in simple terms. You might want to do mock interviews with friends or family to refine your communication style and ensure you come across as confident and approachable.
✨Embrace the Collaborative Spirit
Acturis values teamwork, so be ready to discuss how you've worked effectively in groups. Think of specific instances where you contributed to a team project or helped others succeed. This will highlight your ability to thrive in a collaborative environment.
