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- Tasks: Help customers solve issues and configure our innovative platform.
- Company: Join a leading SaaS company with a start-up vibe and a focus on innovation.
- Benefits: Structured training, clear career progression, and opportunities to lead projects.
- Why this job: Make a real impact while working with cutting-edge technology in a collaborative team.
- Qualifications: Pursuing a STEM degree with strong A-levels and excellent communication skills.
- Other info: Great place for early-career talent with a commitment to sustainability.
The predicted salary is between 18000 - 25000 £ per year.
At Acturis, innovation isn’t just part of our culture - it’s in our DNA. Our story began in 2000 in the garden shed of our co‑founder, Theo Duchen, who, alongside former McKinsey partner David McDonald, set out to reinvent insurance technology. What started as a bold start‑up idea has grown into a global SaaS leader trusted by the industry. Today, over 100,000 users across 40+ countries rely on the Acturis platform. By working closely with brokers, insurers and MGAs, we continue to shape the market and drive new standards across both personal and commercial lines. Acturis is proud to be recognised as a Great Place to Work® 2026 and to maintain a collaborative, innovative, start‑up‑style culture, even as we scale globally. With over 90% of our hires coming from graduate backgrounds, this is a place built for early‑career talent to thrive. And as an EcoVadis Committed‑rated organisation, we focus on creating long‑term value by operating in a sustainable and responsible way.
Day‑to‑day, you will:
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers – onsite and remotely – to analyse needs and identify improvement opportunities.
Acturis provides clear career progression, structured training and early responsibility, giving you everything you need to grow.
You can expect:
- A transparent career structure, regular feedback and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources and mentor junior team members.
- Intensive onboarding, industry‑recognised training and funded specialist courses as you progress.
You’ll thrive here if you:
- On track to achieve a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
- Are logical, analytical, organised and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
This is an undergraduate placement year, so you must be in the appropriate year of university study.
Ready to apply your technical mind to real‑world challenges? Join Acturis and build a career where you’ll grow quickly, innovate boldly and work alongside some of the brightest people in the industry.
Please note Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
For further information, visit our Careers page for any updates regarding sponsorship.
Placement Year Customer Support Analyst, London employer: Acturis Ltd
Contact Detail:
Acturis Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Placement Year Customer Support Analyst, London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences at Acturis. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and problem-solving. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively.
✨Tip Number 3
Show your passion for innovation! During interviews, share examples of how you've approached challenges creatively or improved processes in past roles. Acturis loves candidates who think outside the box.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities there, so keep checking back!
We think you need these skills to ace Placement Year Customer Support Analyst, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Placement Year Customer Support Analyst role. Highlight any relevant projects or coursework from your STEM degree that showcase your analytical and problem-solving abilities.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about joining Acturis. Share specific examples of how your background makes you a great fit for our innovative culture and how you can contribute to our customer support team.
Showcase Your Communication Skills: Since this role involves working closely with clients, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t hesitate to show your enthusiasm for collaborating with others.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, you’ll ensure your application is seen by the right people and you can easily keep track of your application status.
How to prepare for a job interview at Acturis Ltd
✨Know Your Stuff
Before the interview, make sure you understand Acturis and its role in the insurance technology space. Familiarise yourself with their platform and how it benefits users. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Problem-Solving Skills
As a Customer Support Analyst, you'll need to tackle user issues head-on. Prepare examples from your past experiences where you've successfully resolved problems or improved processes. This will demonstrate your analytical and logical thinking abilities.
✨Practice Your Communication
Since the role involves direct interaction with clients, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family to get comfortable discussing technical concepts in an easy-to-understand way.
✨Embrace Collaboration
Acturis values teamwork, so be ready to discuss how you've worked effectively in groups. Think of specific instances where you contributed to a team project or helped a colleague, as this will highlight your collaborative spirit and fit within their culture.