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- Tasks: Help customers solve issues and configure our platform to meet their needs.
- Company: Join a forward-thinking company that values collaboration and innovation.
- Benefits: Enjoy a transparent career path, regular feedback, and funded training opportunities.
- Why this job: Make a real difference by leading projects and mentoring others in a supportive environment.
- Qualifications: Must have a 2:1+ in a STEM degree and strong A-levels (AAB minimum).
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 25000 - 32000 £ per year.
Responsibilities
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers—onsite and remotely—to analyse needs and identify improvement opportunities.
Expectations
- A transparent career structure, regular feedback, and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources, and mentor junior team members.
- Intensive onboarding, industry‑recognised training, and funded specialist courses as you progress.
Qualifications
- Have (or expect) a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
- Are logical, analytical, organised, and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Graduate Customer Support Analyst - London employer: Acturis Ltd
Contact Detail:
Acturis Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Support Analyst - London
✨Tip Number 1
Get to know the company inside out! Research Acturis and understand their products, culture, and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves solving system and user issues, think of examples from your past experiences where you've tackled challenges. Be ready to discuss these during interviews.
✨Tip Number 3
Show off your communication skills! As a Customer Support Analyst, you'll need to explain complex concepts clearly. Practice explaining technical ideas to friends or family who aren’t tech-savvy to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Graduate Customer Support Analyst - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Graduate Customer Support Analyst role. Highlight any relevant projects or coursework from your STEM degree that showcase your analytical and problem-solving abilities.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer support and how your background makes you a great fit. Be sure to mention specific examples of teamwork or collaboration, as we value those traits highly.
Showcase Your Communication Skills: Since this role involves direct interaction with customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated in past roles or projects.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Acturis Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Acturis thoroughly. Understand their products, services, and the specific role of a Graduate Customer Support Analyst. This will help you tailor your answers and show that you're genuinely interested in the company.
✨Showcase Your Problem-Solving Skills
Since the role involves solving system and user issues, prepare examples from your past experiences where you've successfully resolved problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Demonstrate Your Communication Skills
As you'll be working directly with customers, it's crucial to communicate confidently. Practice explaining complex concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This shows your interest in the role and helps you assess if the company is the right fit for you. Consider asking about the team dynamics or opportunities for professional development.