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For Companies At a Glance
- Tasks: Provide first-line support for tech issues and assist global colleagues.
- Company: Leading software company in a fast-paced tech environment.
- Benefits: Structured training, career progression, and a supportive team.
- Why this job: Kickstart your IT career while making a difference for over 800 colleagues.
- Qualifications: Strong problem-solving skills and A-levels in IT preferred.
- Other info: Dynamic role with opportunities to grow in the tech industry.
The predicted salary is between 30000 - 42000 £ per year.
A leading software company seeks a Junior IT Desktop Support Analyst to provide first-line support for technical issues, assist over 800 global colleagues, and manage calls using help desk software.
Ideal candidates will have:
- Strong problem-solving abilities
- Excellent communication skills
- Relevant qualifications such as A-levels in IT
The company offers an opportunity for structured training and career progression, with responsibilities including supporting office IT infrastructure and maintaining a fleet of devices.
Junior IT Desktop Support Analyst – London, Fast-Paced Tech employer: Acturis Ltd
Contact Detail:
Acturis Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Desktop Support Analyst – London, Fast-Paced Tech
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend tech meetups. Getting to know someone inside the company can give you a leg up when applying.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be tackling technical issues, try some mock scenarios with friends or online resources. This will help you feel more confident during interviews.
✨Tip Number 3
Show off your communication skills! During interviews, explain your thought process clearly when solving problems. This will demonstrate your ability to assist colleagues effectively.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Junior IT Desktop Support Analyst – London, Fast-Paced Tech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant skills and experiences that match the Junior IT Desktop Support Analyst role. We want to see how your problem-solving abilities and communication skills shine through!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Explain why you're excited about the role and how you can contribute to our team. Keep it concise but engaging.
Show Off Your Qualifications: If you've got A-levels in IT or any relevant qualifications, make them stand out! We love seeing candidates who are eager to learn and grow in their tech careers.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Acturis Ltd
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Be ready to discuss common technical issues and how you would troubleshoot them. This shows that you’re not just a paper candidate but someone who can think on their feet.
✨Show Off Your Communication Skills
Since you'll be assisting over 800 colleagues, effective communication is key. Practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with this.
✨Familiarise Yourself with Help Desk Software
If you know which help desk software the company uses, do some research on it. Understanding how to manage calls and tickets will give you an edge and demonstrate your proactive approach.
✨Highlight Your Problem-Solving Skills
Prepare examples of past experiences where you successfully solved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to follow your thought process.
