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For Companies At a Glance
- Tasks: Provide first-line IT support and manage technical issues for 800 colleagues globally.
- Company: Join Acturis, a top-rated software business transforming the insurance industry.
- Benefits: Enjoy competitive salary, annual bonuses, 25-30 days holiday, and structured training.
- Why this job: Gain real responsibility and develop your skills in a supportive, innovative environment.
- Qualifications: A-levels or equivalent in IT; strong problem-solving and communication skills required.
- Other info: Fast career growth with mentoring and training opportunities in a dynamic team.
The predicted salary is between 24000 - 36000 £ per year.
About ACTURIS
Acturis is one of the UK’s highest-rated and fastest-growing software businesses, dedicated to delivering awesome technology for the insurance industry. Founded in 2000, Acturis has grown exponentially over the past decade, consistently achieving double digit growth in users and revenue. Acturis now supports 95,000 users in over 40 countries and we have established a leading position in every market we operate in. Today, if a small business or individual purchases an insurance policy online, the chances are they are buying from an Acturis customer and the entire process has been enabled by the Acturis system. Despite our ongoing success, we are never content on standing still, re-investing £15m a year into the development of our products, services, and platforms.
WHY JOIN THE ACTURIS TEAM?
- Work with a talented, motivated and friendly group of like-minded colleagues
- Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
- Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
- Receive written constructive performance feedback and encouragement every quarter so that you know how to improve
- Be given real responsibility for your own projects as soon as you are ready
- Receive a competitive salary and annual performance-based reviews
- Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
- Receive 25 days’ holiday (plus bank holidays) rising to 30 days over time
THE POSITION
As a Junior IT Desktop Support Analyst you will work in our desktop support team and will:
- Work full-time in central London to support our London colleagues
- Be First line support for internal technical issues
- Support 800 colleagues globally
- Log and manage calls using the Company’s help desk software
- Build and maintain a large fleet of laptops using technologies such as MDT
- Follow documented IT procedures to perform tasks such as onboarding new joiners, ensuring automation has run correctly and making manual changes to Active Directory
- Maintain and support office IT infrastructure such as conference equipment, hot-desking equipment and printers
- Perform some manual tasks such as moving IT equipment to new desks
Technologies we use, manage and maintain include:
- Microsoft software and operating systems
- Windows 10/11
- Windows server 2016, 2019
- PowerShell
- Hyper-V
- Active Directory
- SCCM
- MDT
The Career Path
As a Junior Desktop Support Analyst at Acturis, you will receive structured targets, regular feedback and an annual performance review. You will follow a clearly defined career path that recognises personal development and contribution to the company. As you progress with the company, your role will grow in complexity and you can expect an increased level of responsibility, which may include:
- Planning and delivering high quality projects, including managing teams and resources
- Coaching and providing constructive feedback for junior colleagues
Acturis gives early responsibility for line management, including mentoring new joiners, designing and delivering training programmes, and coaching others to develop their skills and responsibilities.
Training
Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:
- New joiners receive concentrated initial training and close mentoring
- Colleagues are encouraged to complete industry standard training in relevant topics
- More senior colleagues can choose courses with time set aside and the course paid for
- The Acturis management team run training sessions to pass on experience and best practice
Skills Required:
- First-rate problem solving ability
- Excellent communication skills
- Client focused with an ability to build relationships with customers
- Logical, well organised and practical
- Confident and eager to learn
- Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
- A-levels or equivalent and ideally studied IT or a tech subject
- Excellent GCSEs or equivalent qualifications, ideally including an A/9 in maths
- Can demonstrate a good interest in technology
This role will ideally suit a college leaver with either an I.T related BTEC or A-Levels.
Junior Enterprise IT Support Technician - London (2026) employer: Acturis Ltd
Contact Detail:
Acturis Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Enterprise IT Support Technician - London (2026)
✨Tip Number 1
Get to know the company inside out! Research Acturis and understand their products, culture, and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to IT support and think about how your skills align with what Acturis is looking for. Mock interviews with friends can help you feel more confident when it’s your turn.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Junior Enterprise IT Support Technician - London (2026)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior IT Desktop Support Analyst role. Highlight any relevant experience or skills that match the job description, like your knowledge of Microsoft software or any previous tech support roles you've had.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you want to work at Acturis and how your skills can contribute to the team. Keep it concise but impactful!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Give examples of how you've tackled technical issues in the past, as this is key for a support role. We love seeing how you think on your feet!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Acturis Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, like Windows 10/11, Active Directory, and PowerShell. Being able to discuss these confidently will show that you're not just a candidate, but someone who genuinely understands the tools you'll be using.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. Whether it's fixing a friend's computer or a project at school, having specific stories ready will demonstrate your problem-solving ability and logical thinking, which are key for this role.
✨Practice Your Communication
Since this role involves supporting colleagues, practice explaining technical concepts in simple terms. You might want to do a mock interview with a friend where you explain how to troubleshoot a common IT issue. This will help you convey your client-focused approach effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the training opportunities available. This shows your eagerness to learn and grow within the company, aligning perfectly with Acturis' commitment to developing talent.
