At a Glance
- Tasks: Provide first line IT support and manage issues for 800 global colleagues.
- Company: Join a global SaaS leader with a collaborative, innovative culture.
- Benefits: Mentorship, clear progression, regular feedback, and funded training courses.
- Other info: Ideal for college leavers eager to grow in a dynamic environment.
- Why this job: Kickstart your tech career with real responsibility and impactful projects.
- Qualifications: Strong GCSEs, A-levels or IT BTEC; passion for technology and learning.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Work full time in central London providing first line support to colleagues.
- Log and manage issues through our help desk system while supporting 800 colleagues globally.
- Build and maintain a large fleet of laptops using technologies such as MDT, and follow documented IT procedures including onboarding, Active Directory checks, and office equipment setup.
What we offer
- Mentorship from day one, a clear progression path, and real responsibility early on because we have built an environment where graduates grow fast and make meaningful impact.
- A transparent career structure, regular feedback and three formal performance reviews annually.
- Opportunities to take ownership, develop specialist skills and contribute to key IT projects.
- Intensive onboarding, industry recognised training and funded technical courses as you progress.
Required Qualifications
- Excellent GCSEs or equivalent, ideally including an A or 9 in Maths, and A-levels or an IT‑related BTEC.
- Logical, organised, client focused and confident communicating with colleagues.
- Strong interest in technology and eager to learn tools such as Windows 10/11, Windows Server, MDT, SCCM, Active Directory, Hyper‑V and PowerShell.
This role is ideal for a college leaver who has studied an IT related BTEC or A‑levels and wants to start a hands‑on technical career.
Acturis is a global SaaS leader trusted by over 100,000 users across 40+ countries. It is recognised as a Great Place to Work 2026 and maintains a collaborative, innovative start‑up style culture, even as it scales globally.
IT Support Technician employer: Acturis Ltd
Acturis is an exceptional employer located in the heart of central London, offering a vibrant and collaborative work culture that fosters innovation and growth. With a strong emphasis on mentorship and professional development, employees are provided with clear progression paths, regular feedback, and opportunities to take ownership of key IT projects. The company’s commitment to intensive onboarding and funded technical training ensures that every team member can thrive and make a meaningful impact from day one.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Acturis Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Acturis Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Acturis Ltd!
✨Direct Apply to Acturis Ltd
Let's not forget to apply directly through the Acturis Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Acturis Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Acturis Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Acturis Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
