At a Glance
- Tasks: Help users solve system issues and optimise their use of the Acturis platform.
- Company: Acturis is the UK's top SaaS provider for general insurance, transforming the industry since 2000.
- Benefits: Enjoy hybrid working, competitive salary, annual bonuses, and 25+ days holiday.
- Other info: Receive structured training and mentoring to kickstart your career in tech.
- Why this job: Join a supportive team focused on innovation, personal growth, and real responsibility from day one.
- Qualifications: Must have a 2:1 degree in an analytical subject and strong problem-solving skills.
The predicted salary is between 28800 - 43200 € per year.
About ACTURIS
Acturis is the UK’s leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown strongly over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over £10bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today.
WHY JOINTHE ACTURIS TEAM?
At Acturis weinvest in recruiting, developing and promoting talent . With us you will:
Work with a talented, motivated and friendly group of like-minded colleagues
Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!
Be given real responsibility for your own projects as soon as you are ready
Receive a competitive salary and annual performance-based reviews
Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
Receive 25 days’ holiday (plus bank holidays) rising to 30 days over time
Our Hybrid Working Policy requires employees to spend two days each week in our Farringdon office and three days working remotely from home.
THEPOSITION
As a Support Analyst at Acturis you will:
Solve system user problems and resolve customer questions and issues
Advise system users on how to get the most from the Acturis System functionality
Help customers configure the Acturis System to meet their business needs
Identify and gather ideas for new functionality and services
Visit customers to identify opportunities for improved use of the Acturis System
Support other teams in testing new releases of the Acturis System
The Career Path
As a Support Analyst at Acturis, you will receive structured targets, regular feedback and an annual performance review. You will follow a clearly defined career path that recognises personal development and contribution to the company.
As a Senior or Lead Customer Support Analyst you can expect to be responsible for:
Planning and delivering high quality projects, including managing teams and resources
Coaching and providing constructive feedback for junior colleagues
Working closely with senior customer contacts to develop their relationship with Acturis
Acturis gives early responsibility for line management, including mentoring new joiners, designing and delivering training programmes, and coaching others to develop their skills and responsibilities.
CANDIDATE PROFILE
You will be a self-starter who thrives when collaborating in a team full of brilliant and motivated people, with diverse interests and backgrounds. Everyone at Acturis has an outstanding academic background and we share a common passion for innovation.
Successful applicants will also have the following attributes:
Achieved a 2:1 or above at Bachelor’s-level in an analytical degree subject.
Excellent A-levels
First-rate problem-solving skills.
Logical, well organised, and practical.
Confident and eager to take on responsibility and the ability to learn new skills quickly.
The ability to work well as part of a team, seamlessly collaborating with others.
Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
Customer-focused with an ability to build professional relationships.
Strong communication skills are essential.
Interest in technology and eager to embark on a career within the software industry.
Training
Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:
New joiners receive concentrated initial training and close mentoring
Colleagues are encouraged to complete industry standard training in relevant topics
More senior colleagues can choose courses with time set aside and the course paid for
The Acturis management team run training sessions to pass on experience and best practice
Graduate Technical Support Analyst - London 2025 employer: Acturis Ltd
Acturis is an exceptional employer that prioritises the growth and development of its employees, offering structured training, regular feedback, and a clear career path. With a vibrant work culture in London, you will collaborate with talented colleagues while enjoying a competitive salary, generous holiday allowance, and the flexibility of hybrid working. Join us to take on meaningful responsibilities early in your career and be part of a company that values innovation and personal contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Technical Support Analyst - London 2025
✨Tip Number 1
Familiarise yourself with the Acturis System before your interview. Understanding its functionalities and how it benefits users will show your genuine interest in the role and help you answer questions more effectively.
✨Tip Number 2
Network with current or former employees of Acturis on platforms like LinkedIn. They can provide insights into the company culture and the specific skills that are valued, which can give you an edge during the selection process.
✨Tip Number 3
Prepare to discuss your problem-solving skills with real-life examples. Since the role involves resolving customer issues, demonstrating your analytical thinking and practical solutions will be crucial.
✨Tip Number 4
Showcase your enthusiasm for technology and innovation during your interactions. Acturis values candidates who are eager to learn and adapt, so expressing your passion for the software industry can set you apart.
We think you need these skills to ace Graduate Technical Support Analyst - London 2025
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that align with the Graduate Technical Support Analyst role. Emphasise your analytical degree, problem-solving abilities, and any experience in customer support or technology.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and your eagerness to work in the software industry. Mention specific reasons why you want to join Acturis and how you can contribute to their team.
Highlight Teamwork Skills:Since the role requires collaboration, provide examples of past experiences where you successfully worked as part of a team. This could be from university projects, internships, or extracurricular activities.
Showcase Communication Skills:Strong communication is essential for this position. Include instances where you effectively communicated complex information, whether in written reports or presentations, to demonstrate your ability to build professional relationships.
How to prepare for a job interview at Acturis Ltd
✨Showcase Your Problem-Solving Skills
As a Graduate Technical Support Analyst, you'll need to demonstrate your first-rate problem-solving abilities. Prepare examples from your academic or personal experiences where you've successfully tackled challenges, highlighting your logical and organised approach.
✨Emphasise Team Collaboration
Acturis values teamwork, so be ready to discuss how you've worked effectively in groups. Share specific instances where you contributed to a team project, showcasing your ability to collaborate and communicate with others.
✨Express Your Interest in Technology
Since the role is within the software industry, convey your enthusiasm for technology. Discuss any relevant projects, coursework, or personal interests that demonstrate your eagerness to learn and grow in this field.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared shows your genuine interest in the company and the role. Ask about the training opportunities, team dynamics, or how success is measured in the position to engage your interviewers and leave a positive impression.
