At a Glance
- Tasks: Solve user issues and advise customers on platform functionality.
- Company: Join a forward-thinking company with a focus on customer support.
- Benefits: Transparent career structure, regular feedback, and funded training opportunities.
- Other info: Inclusive workplace with opportunities for growth and mentorship.
- Why this job: Make a real difference by helping clients and improving software.
- Qualifications: 2:1+ in a STEM degree and strong A-levels required.
The predicted salary is between 25000 - 32000 € per year.
Responsibilities:
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers—onsite and remotely—to analyse needs and identify improvement opportunities.
Expectations:
- A transparent career structure, regular feedback, and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources, and mentor junior team members.
- Intensive onboarding, industry‑recognised training, and funded specialist courses as you progress.
Qualifications:
- Have (or expect) a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
- Are logical, analytical, organised, and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you.
Unfortunately, we are unable to offer sponsorship for this position at this time.
Graduate Customer Support Analyst - London (Summer 2026) employer: Acturis Ltd
Acturis is an exceptional employer that fosters a collaborative and inclusive work culture, providing a transparent career structure with regular feedback and opportunities for professional growth. Located in London, employees benefit from intensive onboarding, industry-recognised training, and the chance to lead projects while mentoring junior team members, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Support Analyst - London (Summer 2026)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing the Graduate Customer Support Analyst role.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer support roles and practice your answers. We want you to showcase your analytical skills and how you can solve problems effectively.
✨Tip Number 3
Show off your passion for technology! Be ready to discuss how you've used tech in your studies or projects. This will help demonstrate your logical and analytical mindset, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Graduate Customer Support Analyst - London (Summer 2026)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Graduate Customer Support Analyst role. Highlight any relevant projects or coursework from your STEM degree that showcase your analytical and problem-solving abilities.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this position. Share specific examples of how you've solved problems or worked collaboratively in the past, as this will show us you’re a great fit for our team.
Show Off Your Communication Skills:Since you'll be working directly with customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t hesitate to share experiences where you’ve effectively communicated complex ideas.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. This way, you can ensure your application reaches us directly, and you’ll have access to all the latest updates regarding your application status.
How to prepare for a job interview at Acturis Ltd
✨Know Your Stuff
Make sure you understand the role of a Graduate Customer Support Analyst. Brush up on common system issues and customer support scenarios. Familiarise yourself with the platform you'll be working on, so you can confidently discuss how you'd help clients configure it to meet their needs.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past, especially in a team setting. Think about times when you identified improvement opportunities or helped someone resolve an issue. This will demonstrate your analytical skills and ability to work collaboratively.
✨Practice Your Communication
Since this role involves direct interaction with customers, practice explaining complex concepts in simple terms. You might want to do mock interviews with friends or family, focusing on clear and confident communication. Remember, it's all about making the customer feel understood and supported.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the onboarding process, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
