At a Glance
- Tasks: Solve customer issues and help configure our innovative platform.
- Company: Join Acturis, a leading SaaS company with a start-up vibe.
- Benefits: Enjoy clear career progression, structured training, and regular feedback.
- Other info: Collaborative culture with opportunities to lead and mentor.
- Why this job: Make a real impact while working with cutting-edge technology.
- Qualifications: 2:1+ in a STEM degree and strong A-levels required.
The predicted salary is between 28000 - 38000 € per year.
At Acturis, innovation isn’t just part of our culture - it’s in our DNA. Our story began in 2000 in the garden shed of our co‑founder, Theo Duchen, who, alongside fellow former McKinsey partner David McDonald, set out to reinvent insurance technology. What started as a bold start‑up idea has grown into a global SaaS leader trusted by the industry. Today, over 100,000 users across 40+ countries rely on the Acturis platform. By working closely with brokers, insurers, and MGAs, we continue to shape the market and drive new standards across both personal and commercial lines. Acturis is proud to be recognised as a Great Place to Work 2026 and to maintain a collaborative, innovative, start‑up‑style culture, even as we scale globally. With over 90% of our hires coming from graduate backgrounds, this is a place built for early‑career talent to thrive. And as an EcoVadis Committed‑rated organisation, we focus on creating long‑term value by operating in a sustainable and responsible way.
Day‑to‑day, you will:
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers – onsite and remotely – to analyse needs and identify improvement opportunities.
Acturis provides clear career progression, structured training, and early responsibility, giving you everything you need to grow. You can expect:
- A transparent career structure, regular feedback, and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources, and mentor junior team members.
- Intensive onboarding, industry‑recognised training, and funded specialist courses as you progress.
You’ll thrive here if you:
- Have (or expect) a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
- Are logical, analytical, organised, and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
Ready to apply your technical mind to real‑world challenges? Join Acturis and build a career where you’ll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry.
Graduate Customer Support Analyst, London employer: Acturis Ltd
Acturis is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal environment for early-career talent to thrive. With a strong focus on employee growth, the company offers clear career progression, structured training, and opportunities to lead projects, all while maintaining a start-up feel in the heart of London. As a recognised Great Place to Work, Acturis not only prioritises professional development but also champions sustainability, ensuring that employees contribute to meaningful change in the insurance technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Support Analyst, London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in customer support roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support. Think about how you'd handle specific scenarios and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show your passion for innovation! Research Acturis and come up with ideas on how you could contribute to their mission. This will demonstrate your enthusiasm and fit for their culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Acturis.
We think you need these skills to ace Graduate Customer Support Analyst, London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Graduate Customer Support Analyst role. Highlight any relevant projects or coursework from your STEM degree that showcase your analytical and problem-solving abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining Acturis and how your background makes you a great fit for the team. Don’t forget to mention your passion for innovation and collaboration!
Showcase Your Communication Skills:Since this role involves working closely with customers, it's essential to demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated in past experiences.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward, and you’ll find all the information you need about the role and our company culture there!
How to prepare for a job interview at Acturis Ltd
✨Know the Company Inside Out
Before your interview, dive deep into Acturis' history, values, and recent innovations. Understanding their journey from a garden shed start-up to a global SaaS leader will not only impress your interviewers but also help you align your answers with their culture of innovation.
✨Showcase Your Analytical Skills
As a Graduate Customer Support Analyst, you'll need to demonstrate your logical and analytical thinking. Prepare examples from your studies or previous experiences where you've solved complex problems or improved processes. This will highlight your suitability for the role.
✨Practice Collaborative Scenarios
Acturis values teamwork, so be ready to discuss how you've worked effectively in groups. Think of specific instances where you contributed to a team project or helped resolve conflicts. This will show that you're not just a lone wolf but someone who thrives in a collaborative environment.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about their training programmes or career progression paths. This shows your genuine interest in growing within the company and helps you gauge if it's the right fit for you.
