Responsibilities
- Provide first-line technical support to colleagues across the business, diagnosing and resolving hardware, software and access-related issues while delivering a high level of customer service.
- Maintain and support physical endpoints, server and virtual desktop environments, assisting with user administration, system updates and the smooth operation of core IT infrastructure.
- Contribute to the continuous improvement of IT services by supporting automation initiatives using PowerShell, helping to streamline processes and assisting with a variety of infrastructure and technology projects.
Benefits
We offer structured development, clear progression, and genuine ownership - whether that means leading projects, shaping strategy, or mentoring others. You'll work in a collaborative environment where strong performers progress quickly.
You can expect:
- A transparent progression structure, regular feedback, and annual performance reviews.
- Exposure to a diverse technology estate, supporting everything from end-user devices and office infrastructure to virtual desktop environments, hosted services and core Microsoft technologies.
- A varied workload that combines technical support, systems administration, process automation and project-based work, giving you the opportunity to work across multiple areas of IT.
Requirements
- You have around 1-2 years of experience in an IT support or infrastructure role, supported by a 2:1 degree (ideally in a STEM subject) and excellent A-levels (or equivalent).
- You communicate confidently, build positive relationships with colleagues and customers, and take pride in delivering excellent service.
- You're organised, proactive and eager to take ownership, with a solid technical foundation and the ability to quickly learn new technologies and concepts.
Ready to build your career in IT while solving real technical challenges in a fast-paced technology business? Join Acturis and take on a role where your impact is immediate, your ideas matter, and your progression is limitless.
At Acturis, innovation isn't just part of our culture - it's in our DNA. Our journey began in 2000 in the garage of our co-founder, Theo Duchen, who-together with fellow former McKinsey partner David McDonald-set out to reinvent insurance technology. From those start-up beginnings, Acturis has grown into a global SaaS leader transforming the insurance industry. Today, over 100,000 users in 40+ countries rely on our platform to run and grow their businesses. By partnering closely with brokers, insurers, and MGAs, we continue to shape modern insurance across both personal and commercial lines. Recognised as a Great Place to Work® 2026 Acturis combines the agility and innovation of a start-up with the scale and stability of an industry leader. You'll join a team where expertise is valued, ideas move fast, and talented people make a real impact from day one. And as an EcoVadis Committed-rated organisation, we focus on creating long-term value by operating in a sustainable and responsible way.
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Enterprise Support Analyst in City of Westminster employer: Acturis Ltd
Acturis is an exceptional employer that blends the innovative spirit of a startup with the stability of a global leader in insurance technology. With a strong focus on employee development, transparent progression structures, and a collaborative work culture, employees are empowered to make impactful contributions from day one. Located in a dynamic environment, Acturis not only prioritises professional growth but also champions sustainability, making it a rewarding place to build a meaningful career.
