Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers solve issues and configure our platform to their needs.
- Company: Join a forward-thinking company with a focus on customer success.
- Benefits: Transparent career structure, regular feedback, and funded training opportunities.
- Why this job: Make a real difference by helping clients and leading projects.
- Qualifications: 2:1+ in a STEM degree and strong A-levels required.
- Other info: Inclusive workplace with excellent growth potential and mentorship.
The predicted salary is between 25000 - 32000 £ per year.
Responsibilities
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers—onsite and remotely—to analyse needs and identify improvement opportunities.
Expectations
- A transparent career structure, regular feedback, and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources, and mentor junior team members.
- Intensive onboarding, industry‑recognised training, and funded specialist courses as you progress.
Qualifications
- Have (or expect) a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
- Are logical, analytical, organised, and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email so that we may accommodate them for you. Unfortunately, we are unable to offer sponsorship for this position at this time.
Graduate Customer Support Analyst - Birmingham (Summer 2026) employer: Acturis Ltd
Contact Detail:
Acturis Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Support Analyst - Birmingham (Summer 2026)
✨Tip Number 1
Get to know the company! Research Acturis and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be solving system and user issues, think of examples from your studies or past experiences where you've tackled challenges. Be ready to share these during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral—always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace Graduate Customer Support Analyst - Birmingham (Summer 2026)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Graduate Customer Support Analyst role. Highlight any relevant projects or coursework from your STEM degree that showcase your analytical and problem-solving abilities.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer support and how your background makes you a great fit. Be sure to mention specific examples of teamwork or projects where you've helped others, as this role is all about collaboration.
Show Off Your Communication Skills: Since you'll be working directly with customers, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don't shy away from showing your personality—let us see the confident communicator you are!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Acturis Ltd
✨Know Your Stuff
Make sure you understand the role of a Graduate Customer Support Analyst. Brush up on common system issues and customer support scenarios. Familiarise yourself with the platform you'll be working on, as well as any recent software releases.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've solved problems or improved processes. Think about times when you’ve helped others, whether in a work setting or during your studies. This will demonstrate your analytical and logical thinking abilities.
✨Practice Your Communication
Since this role involves direct interaction with customers, practice explaining complex concepts in simple terms. Role-play with a friend or family member to build your confidence and ensure you can communicate clearly and effectively.
✨Be Ready to Collaborate
This position is all about teamwork, so be prepared to discuss how you work within a team. Share experiences where you’ve collaborated on projects or mentored others, highlighting your ability to contribute positively to a group dynamic.