At a Glance
- Tasks: Solve customer issues and help configure software to meet their needs.
- Company: Acturis, a forward-thinking company with a focus on collaboration.
- Benefits: Transparent career structure, regular feedback, and funded training opportunities.
- Other info: Equal opportunities employer with a supportive team environment.
- Why this job: Make a real difference by helping clients and leading projects.
- Qualifications: 2:1+ in a STEM degree and strong A-levels (AAB minimum).
The predicted salary is between 25000 - 32000 € per year.
Responsibilities:
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers—onsite and remotely—to analyse needs and identify improvement opportunities.
Expectations:
- A transparent career structure, regular feedback, and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources, and mentor junior team members.
- Intensive onboarding, industry‑recognised training, and funded specialist courses as you progress.
Qualifications:
- Have (or expect) a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
- Are logical, analytical, organised, and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you.
Unfortunately, we are unable to offer sponsorship for this position at this time.
Graduate Customer Support Analyst, Birmingham employer: Acturis Ltd
Acturis is an exceptional employer located in Birmingham, offering a dynamic work culture that fosters collaboration and innovation. With a transparent career structure, regular feedback, and extensive training opportunities, employees are empowered to grow and lead within the company. The supportive environment encourages personal development and mentorship, making it an ideal place for recent graduates to launch their careers in customer support.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Support Analyst, Birmingham
✨Tip Number 1
Get to know the company inside out! Research Acturis and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves solving system and user issues, think of examples from your past experiences where you've tackled challenges. Be ready to discuss these during interviews.
✨Tip Number 3
Show off your communication skills! Whether it's in an interview or a casual chat, make sure you express your thoughts clearly and confidently. Remember, this role is all about advising customers and working collaboratively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Acturis.
We think you need these skills to ace Graduate Customer Support Analyst, Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Graduate Customer Support Analyst role. Highlight any relevant projects or coursework from your STEM degree that showcase your analytical and problem-solving abilities.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer support and how your background makes you a great fit. Be sure to mention your strong communication skills and any experience working in teams, as we value collaboration.
Showcase Your Technical Skills:Since the role involves solving system issues and advising customers, make sure to highlight any technical skills or software knowledge you have. If you've worked with similar platforms or tools, let us know!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Acturis Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Graduate Customer Support Analyst. Familiarise yourself with how to solve system and user issues, and think about how you would advise customers on functionality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Analytical Skills
Since the job requires logical and analytical thinking, prepare examples from your studies or previous experiences where you've successfully analysed needs or identified improvement opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your problem-solving abilities.
✨Communicate Clearly and Confidently
As you'll be working directly with customers, it's crucial to communicate effectively. Practice explaining complex concepts in simple terms, and be ready to discuss how you would approach customer interactions. Remember, confidence is key, so practice speaking clearly and at a steady pace.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and the team you'll be working with. This not only shows your interest but also helps you determine if the company is the right fit for you. Plus, it gives you a chance to engage with your interviewers.
