At a Glance
- Tasks: Help customers solve issues and configure software to meet their needs.
- Company: Join a forward-thinking company with a focus on customer support.
- Benefits: Transparent career structure, regular feedback, and funded training opportunities.
- Other info: Inclusive workplace with excellent growth potential and mentorship opportunities.
- Why this job: Make a real difference by helping clients and leading projects.
- Qualifications: 2:1+ in a STEM degree and strong A-levels required.
The predicted salary is between 25000 - 32000 € per year.
Responsibilities
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers—onsite and remotely—to analyse needs and identify improvement opportunities.
Expectations
- A transparent career structure, regular feedback, and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources, and mentor junior team members.
- Intensive onboarding, industry‑recognised training, and funded specialist courses as you progress.
Qualifications
- Have (or expect) a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
- Are logical, analytical, organised, and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Graduate Customer Support Analyst - Birmingham employer: Acturis Ltd
Acturis is an exceptional employer located in Birmingham, offering a dynamic work culture that fosters collaboration and innovation. With a transparent career structure, regular feedback, and extensive training opportunities, employees are empowered to grow and lead projects while enjoying a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Support Analyst - Birmingham
✨Tip Number 1
Get to know the company inside out! Research Acturis and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves solving system and user issues, think of examples from your past experiences where you've tackled challenges. Be ready to share these during interviews to demonstrate your analytical abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Acturis.
We think you need these skills to ace Graduate Customer Support Analyst - Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Graduate Customer Support Analyst role. Highlight any relevant projects or coursework from your STEM degree that showcase your analytical and problem-solving abilities.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer support and how your background makes you a great fit. Be sure to mention your strong A-levels and any experience working in teams, as collaboration is key for us.
Showcase Your Communication Skills:Since this role involves direct interaction with customers, demonstrate your communication skills in your application. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated in past experiences.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Acturis Ltd
✨Know Your Stuff
Make sure you understand the role of a Graduate Customer Support Analyst. Brush up on common system issues and customer support scenarios. Familiarise yourself with the platform you'll be working on, so you can confidently discuss how you'd help clients configure it to meet their needs.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past, especially those that required logical and analytical thinking. Think about times when you identified improvement opportunities or helped someone solve a problem—these stories will showcase your skills effectively.
✨Practice Your Communication
Since this role involves direct interaction with customers, practice explaining complex concepts in simple terms. You might want to do mock interviews with friends or family, focusing on clear and confident communication. Remember, it's all about making the customer feel understood and supported.
✨Embrace Teamwork
This position thrives in a collaborative environment, so be ready to discuss your experiences working in teams. Highlight any leadership roles or mentoring experiences you've had, as well as how you contribute to a positive team dynamic. Show them you're not just a lone wolf but a team player!
