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- Tasks: As a Support Analyst, you'll solve user problems and help customers maximize the Acturis System.
- Company: Acturis is the UK's top SaaS provider for general insurance, transforming the industry since 2000.
- Benefits: Enjoy competitive salary, annual bonuses, 25-30 days holiday, and structured training.
- Why this job: Join a supportive team, gain real responsibility, and develop your skills in a tech-driven environment.
- Qualifications: Must have a 2:1 or above in an analytical degree and strong problem-solving skills.
- Other info: Early management opportunities and mentoring roles available as you grow within the company.
The predicted salary is between 28800 - 43200 £ per year.
Graduate Technical Support Analyst – Birmingham
- On-site, Hybrid
- Birmingham, England, United Kingdom
Job Description
About ACTURIS
Acturis is the UK’s leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over £10bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today.
WHY JOIN THE ACTURIS TEAM?
At Acturis we invest in recruiting, developing and promoting talent . With us you will:
- Work with a talented, motivated and friendly group of like-minded colleagues
- Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
- Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
- Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!
- Be given real responsibility for your own projects as soon as you are ready
- Receive a competitive salary and annual performance-based reviews
- Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
- Receive 25 days’ holiday (plus bank holidays) rising to 30 days over time
THE POSITION
As a Support Analyst At Acturis You Will:
- Solve system user problems and resolve customer questions and issues
- Advise system users on how to get the most from the Acturis System functionality
- Help customers configure the Acturis System to meet their business needs
- Identify and gather ideas for new functionality and services
- Visit customers to identify opportunities for improved use of the Acturis System
- Support other teams in testing new releases of the Acturis System
The Career Path
As a Support Analyst at Acturis, you will receive structured targets, regular feedback, and an annual performance review. You will follow a clearly defined career path that recognises personal development and contribution to the company.
As a Senior or Lead Customer Support Analyst you can expect to be responsible for:
- Planning and delivering high quality projects, including managing teams and resources
- Coaching and providing constructive feedback for junior colleagues
- Working closely with senior customer contacts to develop their relationship with Acturis
Acturis gives early responsibility for line management, including mentoring new joiners, designing and delivering training programmes, and coaching others to develop their skills and responsibilities.
Job requirements
CANDIDATE PROFILE
You will be a self-starter who thrives when collaborating in a team full of brilliant and motivated people, with diverse interests and backgrounds. Everyone at Acturis has an outstanding academic background and we share a common passion for innovation.
Successful Applicants Will Also Have The Following Attributes:
- Achieved a 2:1 or above at Bachelor’s-level in an analytical degree subject.
- Excellent A-levels
- First-rate problem-solving skills.
- Logical, well organised, and practical.
- Confident and eager to take on responsibility and the ability to learn new skills quickly.
- The ability to work well as part of a team, seamlessly collaborating with others.
- Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
- Customer-focused with an ability to build professional relationships.
- Strong communication skills are essential.
- Interest in technology and eager to embark on a career within the software industry.
Training
- Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:
- New joiners receive concentrated initial training and close mentoring
- Colleagues are encouraged to complete industry standard training in relevant topics
- More senior colleagues can choose courses with time set aside and the course paid for
- The Acturis management team run training sessions to pass on experience and best practice
#J-18808-Ljbffr
Support Analyst employer: Acturis Limited
Contact Detail:
Acturis Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Familiarize yourself with the Acturis System and its functionalities. Understanding how the software works will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any experience you have in customer support or technical roles. Be ready to share specific examples of how you've solved problems for users or improved their experience with technology.
✨Tip Number 3
Showcase your teamwork skills by discussing past projects where collaboration was key. Acturis values a team-oriented approach, so emphasize your ability to work well with others.
✨Tip Number 4
Prepare to discuss your passion for technology and innovation. Acturis is looking for candidates who are eager to learn and grow within the software industry, so convey your enthusiasm for this field.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Understand the Company: Take some time to research Acturis and its role in the insurance market. Familiarize yourself with their services, values, and the technology they use. This will help you tailor your application to show how you align with their mission.
Highlight Relevant Skills: Make sure to emphasize your problem-solving skills, teamwork experience, and any technical knowledge you have. Mention specific examples from your academic or work experience that demonstrate your ability to learn quickly and collaborate effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss why you are interested in a career in the software industry and how your background makes you a great fit for the Support Analyst position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role that involves customer interaction.
How to prepare for a job interview at Acturis Limited
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've solved problems in the past. Highlight your analytical thinking and logical approach, as these are crucial for a Support Analyst role.
✨Demonstrate Team Collaboration
Acturis values teamwork, so share experiences where you've successfully collaborated with others. Emphasize your ability to work well in diverse teams and how you contribute to group success.
✨Express Your Interest in Technology
Make sure to convey your enthusiasm for technology and the software industry. Discuss any relevant projects or experiences that showcase your eagerness to learn and grow in this field.
✨Prepare Questions About the Role
Show your genuine interest in the position by preparing thoughtful questions about the Support Analyst role and the company culture at Acturis. This demonstrates your proactive attitude and desire to understand the company better.
