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- Tasks: Help customers solve issues and configure our innovative platform.
- Company: Join Acturis, a leading global SaaS company with a start-up vibe.
- Benefits: Transparent career growth, regular feedback, and funded training opportunities.
- Other info: Great place for early-career talent to thrive and grow.
- Why this job: Make a real impact while working with cutting-edge technology in a collaborative team.
- Qualifications: Pursuing a STEM degree with strong A-levels and analytical skills.
The predicted salary is between 18000 - 25000 £ per year.
At Acturis, innovation isn’t just part of our culture - it’s in our DNA. Our story began in 2000 in the garden shed of our co‑founder, Theo Duchen, who, alongside fellow former McKinsey partner David McDonald, set out to reinvent insurance technology. What started as a bold start‑up idea has grown into a global SaaS leader trusted by the industry. Today, over 100,000 users across 40+ countries rely on the Acturis platform. By working closely with brokers, insurers, and MGAs, we continue to shape the market and drive new standards across both personal and commercial lines. Acturis is proud to be recognised as a Great Place to Work® 2026 and to maintain a collaborative, innovative, start‑up‑style culture, even as we scale globally. With over 90% of our hires coming from graduate backgrounds, this is a place built for early‑career talent to thrive. And as an EcoVadis Committed‑rated organisation, we focus on creating long‑term value by operating in a sustainable and responsible way.
Day‑to‑day, you will:
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers - onsite and remotely - to analyse needs and identify improvement opportunities.
You can expect:
- A transparent career structure, regular feedback, and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources, and mentor junior team members.
- Intensive onboarding, industry-recognised training, and funded specialist courses as you progress.
You’ll thrive here if you:
- On track to achieve a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
- Are logical, analytical, organised, and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
This is an undergraduate placement year, so you must be in the appropriate year of university study. Ready to apply your technical mind to real‑world challenges? Join Acturis and build a career where you’ll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry.
Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. For further information, visit www.acturis.com. If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you. Successful candidates will usually be contacted within 14 days of applying. Due to the high-volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants. Unfortunately, we are unable to offer sponsorship for this position at this time. Please keep an eye out on our Careers page for any updates regarding sponsorship.
Placement Year Customer Support Analyst, Birmingham employer: Acturis Limited
Contact Detail:
Acturis Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Placement Year Customer Support Analyst, Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Acturis on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Acturis' culture and values. They love innovation, so think of examples where you've shown creativity or problem-solving skills. We want to see how you can fit into their dynamic team!
✨Tip Number 3
Practice your communication skills! Since the role involves working closely with customers, being able to explain complex ideas simply is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Acturis team and ready to take on real-world challenges.
We think you need these skills to ace Placement Year Customer Support Analyst, Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Customer Support Analyst. Highlight any relevant experience or skills that match the job description, especially your analytical and problem-solving abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background in STEM makes you a great fit for Acturis. Don’t forget to mention your enthusiasm for innovation!
Showcase Your Communication Skills: Since this role involves working closely with customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated in past experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need right there!
How to prepare for a job interview at Acturis Limited
✨Know the Company Inside Out
Before your interview, take some time to research Acturis. Understand their history, values, and the innovative solutions they provide in insurance technology. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Analytical Skills
As a Customer Support Analyst, you'll need to demonstrate your logical and analytical thinking. Prepare examples from your studies or previous experiences where you've solved complex problems or improved processes. Be ready to discuss how you can apply these skills to help clients with system issues.
✨Practice Collaborative Scenarios
Since Acturis values teamwork, think of instances where you've worked collaboratively. Prepare to discuss how you communicate with team members and resolve conflicts. You might even want to role-play some scenarios with a friend to get comfortable with articulating your thoughts.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within Acturis. This shows that you're not just interested in the job, but also in how you can contribute to and grow with the company.