At a Glance
- Tasks: Help customers solve issues and configure our platform to their needs.
- Company: Join a forward-thinking company with a focus on customer success.
- Benefits: Transparent career path, regular feedback, and funded training opportunities.
- Other info: Dynamic team environment with opportunities for mentorship and growth.
- Why this job: Make a real difference by helping clients and leading projects.
- Qualifications: 2:1+ in a STEM degree and strong A-levels required.
The predicted salary is between 25000 - 32000 £ per year.
Responsibilities
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers – onsite and remotely – to analyse needs and identify improvement opportunities.
Benefits
- A transparent career structure, regular feedback, and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources, and mentor junior team members.
- Intensive onboarding, industry‑recognised training, and funded specialist courses as you progress.
Qualifications
- Have (or expect) a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
- Are logical, analytical, organised, and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
Please note Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Unfortunately, we are unable to offer sponsorship for this position at this time.
Graduate Customer Support Analyst, London employer: Acturis Limited
Acturis is an exceptional employer located in London, offering a vibrant work culture that fosters collaboration and innovation. With a transparent career structure, regular feedback, and extensive training opportunities, employees are empowered to grow and lead projects while enjoying a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Support Analyst, London
✨Tip Number 1
Get to know the company! Research Acturis and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves solving system and user issues, think of examples from your past experiences where you've tackled challenges. Be ready to share these during interviews.
✨Tip Number 3
Show off your communication skills! Whether it's in an interview or a casual chat, make sure you express your thoughts clearly and confidently. Remember, this role is all about working with customers and collaborating with your team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Acturis. Don’t miss out on this opportunity!
We think you need these skills to ace Graduate Customer Support Analyst, London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Graduate Customer Support Analyst role. Highlight any relevant projects or coursework from your STEM degree that showcase your analytical and problem-solving abilities.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer support and how your background makes you a great fit. Be sure to mention specific examples of how you've helped others or solved problems in the past.
Show Off Your Communication Skills:Since this role involves working directly with customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated in team settings.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. This way, you can ensure all your details are captured correctly and we can get back to you as soon as possible!
How to prepare for a job interview at Acturis Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Graduate Customer Support Analyst. Familiarise yourself with how to solve system and user issues, and think about how you would advise customers on functionality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Analytical Skills
Since the job requires logical and analytical thinking, prepare examples from your studies or previous experiences where you've successfully analysed needs or identified improvement opportunities. Be ready to discuss how you approach problem-solving and how you can apply these skills to help clients configure the platform.
✨Practice Your Communication
As this role involves direct interaction with customers, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on explaining complex concepts in simple terms. This will help you feel more at ease during the actual interview.
✨Emphasise Team Collaboration
The job mentions working in a collaborative team environment, so be prepared to discuss your experiences working in teams. Think of specific instances where you contributed to a group project or helped a teammate. Highlighting your ability to work well with others will demonstrate that you’re a great fit for their culture.
