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For Companies At a Glance
- Tasks: Provide first-line IT support and manage technical issues for our London team.
- Company: Join one of the UK's fastest-growing software companies in the insurance sector.
- Benefits: Enjoy competitive salary, annual bonuses, 25 days holiday, and structured training.
- Why this job: Gain real responsibility and develop your skills in a supportive environment.
- Qualifications: A-levels or equivalent, ideally with an interest in IT or tech subjects.
- Other info: Dynamic career path with opportunities for growth and mentoring.
The predicted salary is between 28000 - 42000 £ per year.
About ACTURIS
Acturis is one of the UKs highest-rated and fastest-growing software businesses, dedicated to delivering awesome technology for the insurance industry. Founded in 2000, Acturis has grown exponentially over the past decade, consistently achieving double digit growth in users and revenue. Acturis now supports 95,000 users in over 40 countries and we have established a leading position in every market we operate in. Today, if a small business or individual purchases an insurance policy online, the chances are they are buying from an Acturis customer and the entire process has been enabled by the Acturis system. Despite our ongoing success, we are never content on standing still, re-investing £15m a year into the development of our products, services, and platforms.
WHY JOIN THE ACTURIS TEAM?
- Work with a talented, motivated and friendly group of like-minded colleagues
- Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
- Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
- Receive written constructive performance feedback and encouragement every quarter
- Be given real responsibility for your own projects as soon as you are ready
- Receive a competitive salary and annual performance-based reviews
- Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
- Receive 25 days holiday (plus bank holidays) rising to 30 days over time
The Position
As a Junior IT Desktop Support Analyst you will work in our desktop support team and will:
- Work full-time in central London to support our London colleagues
- Be First line support for internal technical issues
- Support 800 colleagues globally
- Log and manage calls using the Companys help desk software
- Build and maintain a large fleet of laptops using technologies such as MDT
- Follow documented IT procedures to perform tasks such as onboarding new joiners, ensuring automation has run correctly and making manual changes to Active Directory
- Maintain and support office IT infrastructure such as conference equipment, hot-desking equipment and printers
- Perform some manual tasks such as moving IT equipment to new desks
Technologies We Use, Manage And Maintain Include:
- Microsoft software and operating systems: Windows 10/11
- Windows server 2016, 2019
- PowerShell
- Hyper-V
- Active Directory
- SCCM
- MDT
The Career Path
As a Junior Desktop Support Analyst at Acturis, you will receive structured targets, regular feedback and an annual performance review. You will follow a clearly defined career path that recognises personal development and contribution to the company.
Role
As you progress with the company, your role will grow in complexity and you can expect an increased level of responsibility, which may include:
- Planning and delivering high quality projects, including managing teams and resources
- Coaching and providing constructive feedback for junior colleagues
- Acturis gives early responsibility for line management, including mentoring new joiners, designing and delivering training programmes, and coaching others to develop their skills and responsibilities.
Training
Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:
- New joiners receive concentrated initial training and close mentoring
- Colleagues are encouraged to complete industry standard training in relevant topics
- More senior colleagues can choose courses with time set aside and the course paid for
- The Acturis management team run training sessions to pass on experience and best practice
Skills Required:
- First-rate problem solving ability
- Excellent communication skills
- Client focused with an ability to build relationships with customers
- Logical, well organised and practical
- Confident and eager to learn
- Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
- A-levels or equivalent and ideally studied IT or a tech subject
- Excellent GCSEs or equivalent qualifications, ideally including an A/9 in maths
- Can demonstrate a good interest in technology
This role will ideally suit a college leaver with either a I.T related BTEC or A-Levels.
Junior Enterprise IT Support Technician - London (2026) employer: Acturis Limited
Contact Detail:
Acturis Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Enterprise IT Support Technician - London (2026)
✨Tip Number 1
Network like a pro! Reach out to current employees at Acturis on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you would troubleshoot issues with Windows 10 or Active Directory. The more you know, the more confident you'll feel when it’s your turn to shine!
✨Tip Number 3
Show off your passion for technology! During interviews, share any personal projects or experiences that highlight your skills and enthusiasm. This will help you stand out as someone who genuinely loves what they do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Acturis team!
We think you need these skills to ace Junior Enterprise IT Support Technician - London (2026)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior IT Desktop Support Analyst role. Highlight any relevant experience or skills that match the job description, like your knowledge of Microsoft software or any previous tech support roles you've had.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining Acturis and how your background makes you a great fit for the team. Don’t forget to mention your passion for technology and problem-solving!
Show Off Your Communication Skills: Since this role involves supporting colleagues, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've effectively communicated technical information in the past.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Acturis Limited
✨Know Your Tech
Make sure you brush up on the technologies mentioned in the job description, like Windows 10/11, Active Directory, and PowerShell. Being able to discuss these confidently will show that you're not just a candidate, but someone who genuinely understands the tools you'll be working with.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. Whether it's a tricky software bug or helping a friend with their computer, having specific stories ready will demonstrate your problem-solving ability and client-focused mindset.
✨Practice Your Communication
Since this role involves supporting colleagues, strong communication skills are key. Try to practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your interest in the company and helps you gauge if it’s the right fit for you.
