At a Glance
- Tasks: Solve user issues and advise customers on platform functionality.
- Company: Join a forward-thinking company with a focus on customer success.
- Benefits: Transparent career structure, regular feedback, and funded training opportunities.
- Other info: Inclusive workplace that values diverse backgrounds and perspectives.
- Why this job: Make a real difference by helping clients optimise their experience.
- Qualifications: 2:1+ in a STEM degree and strong A-levels required.
The predicted salary is between 25000 - 32000 € per year.
Responsibilities
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers – onsite and remotely – to analyse needs and identify improvement opportunities.
Benefits
- A transparent career structure, regular feedback, and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources, and mentor junior team members.
- Intensive onboarding, industry‑recognised training, and funded specialist courses as you progress.
Qualifications
- Have (or expect) a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
- Are logical, analytical, organised, and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
Please note Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Unfortunately, we are unable to offer sponsorship for this position at this time.
Graduate Customer Support Analyst - London employer: Acturis Limited
Acturis is an exceptional employer, offering a dynamic work culture in the heart of London where innovation and collaboration thrive. With a transparent career structure, regular feedback, and extensive training opportunities, employees are empowered to grow and lead projects while making a meaningful impact on customer success. The supportive environment fosters teamwork and personal development, making it an ideal place for recent graduates to launch their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Support Analyst - London
✨Tip Number 1
Get to know the company inside out! Research Acturis and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves solving system and user issues, think of examples from your past experiences where you've tackled challenges. Be ready to share these during interviews to demonstrate your analytical abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Acturis.
We think you need these skills to ace Graduate Customer Support Analyst - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Graduate Customer Support Analyst role. Highlight any relevant projects or coursework from your STEM degree that showcase your analytical and problem-solving abilities.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this position at StudySmarter. Share specific examples of how you've helped others solve problems or improve processes, as this aligns with our customer support focus.
Showcase Your Communication Skills:Since you'll be working directly with customers, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of teamwork or collaboration in your experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Acturis Limited
✨Know Your Stuff
Make sure you understand the company and its platform inside out. Familiarise yourself with common customer support issues and how to resolve them. This will show that you're proactive and genuinely interested in the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past, especially those related to system or user issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical thinking.
✨Practice Your Communication
Since this role involves direct interaction with customers, practice explaining complex concepts in simple terms. You might want to do a mock interview with a friend to get comfortable with articulating your thoughts clearly and confidently.
✨Be Ready to Collaborate
Highlight your teamwork experience during the interview. Think of instances where you worked with others to achieve a goal, as this role requires collaboration. Show that you’re not just a lone wolf but someone who thrives in a team environment.
