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- Tasks: Solve customer issues and help configure software to meet their needs.
- Company: Join a forward-thinking company with a focus on collaboration and growth.
- Benefits: Transparent career structure, regular feedback, and funded training opportunities.
- Other info: Dynamic team environment with excellent mentorship and career progression.
- Why this job: Make a real difference by helping clients and leading projects.
- Qualifications: 2:1+ in a STEM degree and strong A-levels, especially in Maths.
The predicted salary is between 25000 - 32000 £ per year.
Responsibilities
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers – onsite and remotely – to analyse needs and identify improvement opportunities.
Benefits
- A transparent career structure, regular feedback, and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources, and mentor junior team members.
- Intensive onboarding, industry‑recognised training, and funded specialist courses as you progress.
Qualifications
- Have (or expect) a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
- Are logical, analytical, organised, and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
Please note
Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Unfortunately, we are unable to offer sponsorship for this position at this time.
Graduate Customer Support Analyst - Birmingham employer: Acturis Limited
Contact Detail:
Acturis Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Support Analyst - Birmingham
✨Tip Number 1
Get to know the company inside out! Research Acturis and their platform so you can speak confidently about how you can help customers. This shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your problem-solving skills! Think of real-life scenarios where you've solved issues or improved processes. Be ready to share these examples during interviews to showcase your analytical mindset.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Graduate Customer Support Analyst - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Graduate Customer Support Analyst role. Highlight any relevant projects or coursework from your STEM degree that showcase your analytical and problem-solving abilities.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this position. Share specific examples of how you've helped others solve problems or improve processes, as this aligns perfectly with what we do at StudySmarter.
Showcase Your Communication Skills: Since the role involves working directly with customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and consider mentioning any experience you have in collaborative environments.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. This way, you can ensure all your details are captured correctly, and it helps us keep track of your application more efficiently!
How to prepare for a job interview at Acturis Limited
✨Know Your Stuff
Make sure you understand the role of a Graduate Customer Support Analyst. Brush up on common system issues and customer support scenarios. Familiarise yourself with the platform you'll be working on, so you can confidently discuss how you'd help clients configure it to meet their needs.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've solved problems in the past, whether in your studies or previous jobs. Think about times when you had to analyse a situation, identify improvement opportunities, and implement solutions. This will demonstrate your logical and analytical abilities.
✨Practice Your Communication
Since the role involves direct interaction with customers, practice explaining complex concepts in simple terms. You might want to do mock interviews with friends or family, focusing on clear and confident communication. Remember, it's all about making the customer feel understood and supported.
✨Embrace Teamwork
Highlight your experience working in collaborative environments. Be ready to discuss how you’ve contributed to team projects and supported your peers. This will show that you’re not just a lone wolf but someone who thrives in a team setting, which is crucial for this role.