Insurance Software Account Manager in Gloucester

At Acturis, innovation is not just part of our culture - it is in our DNA. Our journey began in 2000 in the garden shed of our co-founder, Theo Duchen, who - together with fellow former McKinsey partner David McDonald - set out to reinvent insurance technology. From those start-up beginnings, Acturis has grown into a global SaaS leader transforming the insurance industry. Today, over 100,000 users in 40+ countries rely on our platform to run and grow their businesses. By partnering closely with brokers, insurers and MGAs, we continue to shape modern insurance across both personal and commercial lines. Recognised as a Great Place to Work® 2026, Acturis combines the agility and innovation of a start-up with the scale and stability of an industry leader. You will join a team where expertise is valued, ideas move fast, and talented people make a real impact from day one. And as an EcoVadis Committed rated organisation, we focus on creating long-term value by operating in a sustainable and responsible way.

Day to day you will:

• Manage a portfolio of customers, coordinating new and existing contracts and acting as their primary point of contact across face to face, phone, virtual and written channels.
• Promote the uptake of new services and system modules, helping clients maximise the value of the Acturis platform while resolving user issues and identifying opportunities for improved usage.
• Host webinars and in-person events, collaborate with internal teams on new releases and drive your own learning to become an Acturis Expert.

This role is based in the South-West so you should live ideally in or near to the following postcodes: TR, PL, TQ, EX, TA, DT, BA, BS, SN, GL, GR, NP, SA, LD, CF.

We offer structured development, clear progression and genuine ownership - whether that means leading projects, shaping strategy or mentoring others. You will work in a collaborative environment where strong performers progress quickly.

You can expect:

• A transparent progression structure, regular feedback and annual performance reviews.
• Opportunities to lead cross-functional initiatives, influence customer strategy and support the growth of junior colleagues.
• Comprehensive onboarding, ongoing professional development and access to industry recognised training.

You will thrive here if you:

• Have Account Management or Client Management experience in the insurance industry, using the Acturis Platform, with strong problem-solving skills and the confidence to take ownership.
• Are logical, well organised, highly computer literate and able to build strong professional relationships with customers.
• Have excellent communication skills and learn new concepts quickly.

Ready to use your expertise to help shape the future of insurance technology? Join Acturis and take on a role where your impact is immediate, your ideas matter and your progression is limitless.

Please note Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. For further information, visit www.acturis.com.

If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you. Successful candidates will usually be contacted within 14 days of applying. Due to the high volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants. Unfortunately, we are unable to offer sponsorship for this position at this time, including to those on Graduate Visas. Please keep an eye out on our Careers page for any updates regarding sponsorship.