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- Tasks: Solve customer issues and help configure our innovative platform.
- Company: Join Acturis, a leading SaaS company with a start-up vibe.
- Benefits: Transparent career growth, regular feedback, and funded training opportunities.
- Other info: Great place for early-career talent to thrive and grow.
- Why this job: Make a real impact while working with cutting-edge technology in a collaborative team.
- Qualifications: Pursuing a STEM degree with strong A-levels, especially in Maths.
The predicted salary is between 20000 - 25000 £ per year.
At Acturis, innovation isn’t just part of our culture - it’s in our DNA. Our story began in 2000 in the garden shed of our co‑founder, Theo Duchen, who, alongside fellow former McKinsey partner David McDonald, set out to reinvent insurance technology. What started as a bold start‑up idea has grown into a global SaaS leader trusted by the industry. Today, over 100,000 users across 40+ countries rely on the Acturis platform. By working closely with brokers, insurers, and MGAs, we continue to shape the market and drive new standards across both personal and commercial lines. Acturis is proud to be recognised as a Great Place to Work® 2026 and to maintain a collaborative, innovative, start‑up‑style culture, even as we scale globally. With over 90% of our hires coming from graduate backgrounds, this is a place built for early‑career talent to thrive. And as an EcoVadis Committed‑rated organisation, we focus on creating long‑term value by operating in a sustainable and responsible way.
Day‑to‑day, you will:
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers - onsite and remotely - to analyse needs and identify improvement opportunities.
You can expect:
- A transparent career structure, regular feedback, and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources, and mentor junior team members.
- Intensive onboarding, industry-recognised training, and funded specialist courses as you progress.
You’ll thrive here if you:
- On track to achieve a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
- Are logical, analytical, organised, and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
This is an undergraduate placement year, so you must be in the appropriate year of university study.
Ready to apply your technical mind to real‑world challenges? Join Acturis and build a career where you’ll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry. Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you. Successful candidates will usually be contacted within 14 days of applying. Due to the high-volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants. Unfortunately, we are unable to offer sponsorship for this position at this time. Please keep an eye out on our Careers page for any updates regarding sponsorship.
Placement Year Customer Support Analyst, Birmingham employer: Acturis Limited
Contact Detail:
Acturis Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Placement Year Customer Support Analyst, Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Acturis on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Acturis' culture and values. They love innovation, so think of examples where you've shown creativity or problem-solving skills. Show them you're not just a fit for the role, but for their team!
✨Tip Number 3
Practice your communication skills! Since you'll be working directly with customers, being able to explain complex ideas simply is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Acturis team.
We think you need these skills to ace Placement Year Customer Support Analyst, Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Placement Year Customer Support Analyst role. Highlight your STEM background, analytical skills, and any relevant experience that shows you can solve problems and work well in a team.
Show Off Your Communication Skills: Since you'll be working directly with customers, it's crucial to demonstrate your communication abilities. Use clear and concise language in your application, and maybe share an example of how you've effectively communicated in a previous role or project.
Be Yourself: We want to see the real you! Don’t hesitate to let your personality shine through in your application. Share your passion for technology and innovation, and why you’re excited about the opportunity at Acturis.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at Acturis Limited
✨Know Your Stuff
Before the interview, make sure you understand Acturis and its role in the insurance technology space. Familiarise yourself with their platform and think about how your skills can contribute to solving customer issues. This will show your genuine interest and help you stand out.
✨Show Off Your Problem-Solving Skills
As a Customer Support Analyst, you'll need to tackle user issues head-on. Prepare examples from your studies or previous experiences where you've successfully resolved problems. Highlight your logical and analytical thinking, as these are key traits they’re looking for.
✨Practice Your Communication
Since this role involves working closely with clients, practice explaining complex concepts in simple terms. You might want to do mock interviews with friends or family to get comfortable with articulating your thoughts clearly and confidently.
✨Embrace the Collaborative Spirit
Acturis values teamwork, so be ready to discuss how you work well in a group. Think of instances where you've collaborated on projects or helped others succeed. This will demonstrate that you fit into their innovative and supportive culture.