At a Glance
- Tasks: Solve customer issues and help configure our innovative platform.
- Company: Join Acturis, a leading SaaS company with a start-up vibe.
- Benefits: Transparent career growth, regular feedback, and funded training opportunities.
- Other info: Great place for early-career talent to thrive and grow.
- Why this job: Make a real impact while working with cutting-edge technology in a collaborative team.
- Qualifications: Pursuing a STEM degree with strong A-levels, especially in Maths.
The predicted salary is between 20000 - 25000 £ per year.
At Acturis, innovation isn’t just part of our culture - it’s in our DNA. Our story began in 2000 in the garden shed of our co‑founder, Theo Duchen, who, alongside fellow former McKinsey partner David McDonald, set out to reinvent insurance technology. What started as a bold start‑up idea has grown into a global SaaS leader trusted by the industry. Today, over 100,000 users across 40+ countries rely on the Acturis platform. By working closely with brokers, insurers, and MGAs, we continue to shape the market and drive new standards across both personal and commercial lines. Acturis is proud to be recognised as a Great Place to Work® 2026 and to maintain a collaborative, innovative, start‑up‑style culture, even as we scale globally. With over 90% of our hires coming from graduate backgrounds, this is a place built for early‑career talent to thrive. And as an EcoVadis Committed‑rated organisation, we focus on creating long‑term value by operating in a sustainable and responsible way.
Day‑to‑day, you will:
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers - onsite and remotely - to analyse needs and identify improvement opportunities.
You can expect:
- A transparent career structure, regular feedback, and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources, and mentor junior team members.
- Intensive onboarding, industry-recognised training, and funded specialist courses as you progress.
You’ll thrive here if you:
- On track to achieve a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
- Are logical, analytical, organised, and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
This is an undergraduate placement year, so you must be in the appropriate year of university study.
Ready to apply your technical mind to real‑world challenges? Join Acturis and build a career where you’ll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry. Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you. Successful candidates will usually be contacted within 14 days of applying. Due to the high-volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants. Unfortunately, we are unable to offer sponsorship for this position at this time. Please keep an eye out on our Careers page for any updates regarding sponsorship.
Placement Year Customer Support Analyst, Birmingham employer: Acturis Limited
Acturis Limited is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration within a multi-entity environment. Employees benefit from professional development opportunities and a clear progression structure, making it an ideal place for those looking to grow their careers while shaping the future of M365 governance. With a focus on best practices and team leadership, this role promises a rewarding experience in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Placement Year Customer Support Analyst, Birmingham
✨Get Involved in Customer Support Communities
Join online forums or local meetups that focus on customer support. It's a great way to meet industry professionals, share experiences, and even hear about placement opportunities that may not be advertised elsewhere.
✨Show Off Your People Skills
In customer support, communication is key! Use your social media platforms to showcase any relevant experience or skills you have. Consider writing posts about your approach to handling customer queries or sharing tips on customer satisfaction—let your personality shine through!
✨Leverage Your University’s Career Services
Many universities have connections with companies looking for placement students. Have a chat with your career services team, attend their workshops, and don’t hesitate to ask for introductions to companies in customer support.
✨Apply Directly Through Our Website!
When you see a customer support role at Acturis Limited, apply directly through our website. It shows you're proactive and genuinely interested, plus you might stand out from the crowd of generic applications sent elsewhere!
We think you need these skills to ace Placement Year Customer Support Analyst, Birmingham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, clear communication is key! Make sure your CV and cover letter show off your ability to convey information effectively. Provide examples of how you've handled customer queries or resolved issues in previous roles or during your studies – it’ll really make you stand out.
Share Your Relevant Experience:Even if it's just a part-time job or volunteering, any experience in customer-facing roles can be a huge plus. Talk about what you did, how you engaged with customers, and any positive feedback you received. This'll show us how you handle real-life situations and your motivation to help others.
Tailor Your Motivation Statement:For a placement, we want to know why you’re excited about this opportunity and how it fits into your learning journey. Use your cover letter to express what you hope to gain from working with us at Acturis Limited. It’s all about showing your genuine interest in the role and the company.
Demonstrate Your Problem-Solving Skills:Customer support is all about resolving issues and making customers happy. Use your application to highlight times when you’ve successfully resolved a problem, whether in a group project or a past role. Be specific about your approach and the outcome; it shows us you’ve got what it takes!
How to prepare for a job interview at Acturis Limited
✨Show Off Your People Skills
In customer support, your ability to communicate effectively is key. Be ready to discuss your experiences where you’ve helped customers, and don’t shy away from sharing any difficult situations you’ve handled. It’s all about showing empathy and problem-solving skills!
✨Understand the Tools
Get familiar with common customer support tools like Zendesk or Freshdesk. If you can mention any experience you have with these platforms during your interview, it’ll show that you’re prepared to hit the ground running at Acturis Limited.
✨Practice Real-World Scenarios
Expect to face role-play scenarios during your interview where you may have to handle customer complaints or queries. To prep, think through a few common customer issues and how you would resolve them thoughtfully and efficiently.
✨Highlight Your Adaptability
As this is a placement role, companies often look for candidates who can learn quickly and adapt to new challenges. Be ready to discuss how you've picked up new skills in past roles or projects and how you can apply that eagerness to learn at Acturis Limited.
