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- Tasks: Solve user issues and help clients configure our innovative platform.
- Company: Join Acturis, a global leader in insurance technology with a start-up vibe.
- Benefits: Enjoy structured training, clear career progression, and regular feedback.
- Why this job: Make a real impact while working with cutting-edge technology and talented teams.
- Qualifications: 2:1+ in a STEM degree and strong A-levels (AAB minimum, including Maths).
- Other info: Acturis is an equal opportunities employer committed to sustainability.
The predicted salary is between 28800 - 48000 £ per year.
At Acturis, innovation isn’t just part of our culture - it’s in our DNA. Our story began in 2000 in the garden shed of our co‑founder, Theo Duchen, who, alongside fellow former McKinsey partner David McDonald, set out to reinvent insurance technology. What started as a bold start‑up idea has grown into a global SaaS leader trusted by the industry. Today, over 100,000 users across 40+ countries rely on the Acturis platform. By working closely with brokers, insurers, and MGAs, we continue to shape the market and drive new standards across both personal and commercial lines. Acturis is proud to be recognised as a Great Place to Work® 2026 and to maintain a collaborative, innovative, start‑up‑style culture, even as we scale globally. With over 90% of our hires coming from graduate backgrounds, this is a place built for early‑career talent to thrive. And as an EcoVadis Committed‑rated organisation, we focus on creating long‑term value by operating in a sustainable and responsible way.
Day‑to‑day, you will:
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers - onsite and remotely - to analyse needs and identify improvement opportunities.
Acturis provides clear career progression, structured training, and early responsibility, giving you everything you need to grow. You can expect:
- A transparent career structure, regular feedback, and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources, and mentor junior team members.
- Intensive onboarding, industry‑recognised training, and funded specialist courses as you progress.
You’ll thrive here if you:
- Have (or expect) a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
- Are logical, analytical, organised, and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
Ready to apply your technical mind to real‑world challenges? Join Acturis and build a career where you’ll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry.
Please note Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you. Successful candidates will usually be contacted within 14 days of applying. Due to the high‑volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants. Unfortunately, we are unable to offer sponsorship for this position at this time, including to those on Graduate Visas. Please keep an eye out on our Careers page for any updates regarding sponsorship.
Graduate Technical Support Analyst - Birmingham employer: Acturis Limited
Contact Detail:
Acturis Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Technical Support Analyst - Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at Acturis on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd solve user issues and communicate your thought process clearly. We want to see your analytical skills in action!
✨Tip Number 3
Show off your passion for innovation! Research Acturis and come prepared with ideas on how you could contribute to their mission. This will demonstrate your enthusiasm and fit for their culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Graduate Technical Support Analyst - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Graduate Technical Support Analyst role. Highlight relevant skills and experiences that match what Acturis is looking for, especially in STEM and analytical abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and how you can contribute to Acturis. Be sure to mention any specific projects or experiences that demonstrate your problem-solving skills.
Showcase Your Communication Skills: Since this role involves working closely with clients, it's crucial to showcase your communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated in team settings.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need right there!
How to prepare for a job interview at Acturis Limited
✨Know Your Tech
Brush up on your technical knowledge related to the role. Understand the basics of SaaS and how it applies to the insurance industry. Be ready to discuss any relevant projects or experiences that showcase your analytical skills.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past, especially those involving system issues or user support. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your logical thinking.
✨Communicate Clearly
Since the role involves working closely with clients, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your communication style and ensure you can explain complex concepts simply.
✨Embrace Collaboration
Acturis values teamwork, so be prepared to discuss how you've worked effectively in a team environment. Highlight any experiences where you’ve collaborated on projects or helped others, showing that you thrive in a collaborative setting.