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- Tasks: Solve customer issues and help configure software to meet their needs.
- Company: Join a forward-thinking company with a focus on collaboration and growth.
- Benefits: Transparent career structure, regular feedback, and funded training opportunities.
- Other info: Equal opportunities employer encouraging diverse applications.
- Why this job: Make a real difference by helping customers and leading projects.
- Qualifications: 2:1+ in a STEM degree and strong A-levels required.
The predicted salary is between 25000 - 32000 £ per year.
Responsibilities:
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers – onsite and remotely – to analyse needs and identify improvement opportunities.
Benefits:
- A transparent career structure, regular feedback, and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources, and mentor junior team members.
- Intensive onboarding, industry‑recognised training, and funded specialist courses as you progress.
Qualifications:
- Have (or expect) a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
- Are logical, analytical, organised, and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
Please note Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Unfortunately, we are unable to offer sponsorship for this position at this time.
Graduate Customer Support Analyst - Birmingham (Summer 2026) employer: Acturis Limited
Contact Detail:
Acturis Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Support Analyst - Birmingham (Summer 2026)
✨Tip Number 1
Get to know the company inside out! Research Acturis and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves solving system and user issues, think of examples from your studies or previous experiences where you've tackled challenges. Be ready to share these during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Acturis.
We think you need these skills to ace Graduate Customer Support Analyst - Birmingham (Summer 2026)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Graduate Customer Support Analyst role. Highlight any relevant projects or coursework from your STEM degree that showcase your analytical and problem-solving abilities.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this position. Share specific examples of how you've solved problems or worked collaboratively in the past, as these are key aspects of the role.
Show Off Your Communication Skills: Since you'll be advising customers and working in a team, it's important to demonstrate your communication skills. Use clear and concise language in your application, and don’t hesitate to show your personality!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need to complete your application there!
How to prepare for a job interview at Acturis Limited
✨Know Your Stuff
Make sure you understand the role of a Graduate Customer Support Analyst. Brush up on common system issues and customer support scenarios. Familiarise yourself with the platform you'll be working on, as well as any recent software releases.
✨Show Off Your Problem-Solving Skills
Prepare to discuss how you've tackled challenges in the past. Think of specific examples where you've solved user issues or improved processes. This will demonstrate your analytical skills and logical thinking, which are key for this role.
✨Practice Your Communication
Since you'll be working directly with customers, practice explaining complex concepts in simple terms. Role-play with a friend or family member to get comfortable with articulating your thoughts clearly and confidently.
✨Be Ready to Collaborate
This job involves working in a team environment, so be prepared to discuss your experiences in collaborative settings. Think about times when you've led projects or mentored others, as these experiences will highlight your teamwork skills.