At a Glance
- Tasks: Solve customer issues and help configure our platform for their needs.
- Company: Join a forward-thinking company with a focus on collaboration and growth.
- Benefits: Transparent career structure, regular feedback, and funded training opportunities.
- Other info: Equal opportunities employer encouraging diverse applications.
- Why this job: Make a real difference by helping clients and leading projects.
- Qualifications: 2:1+ in a STEM degree and strong A-levels, especially in Maths.
The predicted salary is between 25000 - 32000 £ per year.
Responsibilities:
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers – onsite and remotely – to analyse needs and identify improvement opportunities.
Benefits:
- A transparent career structure, regular feedback, and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources, and mentor junior team members.
- Intensive onboarding, industry‑recognised training, and funded specialist courses as you progress.
Qualifications:
- Have (or expect) a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
- Are logical, analytical, organised, and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
Please note Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Unfortunately, we are unable to offer sponsorship for this position at this time.
Graduate Customer Support Analyst, Birmingham employer: Acturis Limited
Acturis is an exceptional employer that fosters a collaborative and inclusive work culture in Birmingham, offering a transparent career structure and regular feedback to support your professional growth. With opportunities for project leadership, mentorship, and access to industry-recognised training, you will be well-equipped to thrive in your role as a Graduate Customer Support Analyst while making a meaningful impact on our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Support Analyst, Birmingham
✨Tip Number 1
Get to know the company inside out! Research Acturis and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves solving system and user issues, think of examples from your past experiences where you've tackled challenges. Be ready to discuss these during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Acturis.
We think you need these skills to ace Graduate Customer Support Analyst, Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Graduate Customer Support Analyst role. Highlight any relevant projects or coursework from your STEM degree that showcase your analytical and problem-solving abilities.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer support and how your background makes you a great fit. Be sure to mention specific examples of how you've helped others or solved problems in the past.
Show Off Your Communication Skills:Since this role involves working directly with customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated in team settings.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Acturis Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Graduate Customer Support Analyst. Familiarise yourself with common system and user issues, and think about how you would advise customers on functionality. This will help you demonstrate your analytical skills and logical thinking during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your studies or previous experiences where you've solved complex problems or improved processes. Be ready to discuss how you would approach analysing customer needs and identifying improvement opportunities. This will highlight your ability to think critically and work collaboratively.
✨Practice Your Communication
Since this role involves direct interaction with customers, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on explaining technical concepts in simple terms. This will help you feel more comfortable when discussing the platform's functionality.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the company culture, training opportunities, or the team you'll be working with. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
