At a Glance
- Tasks: Help customers solve issues and configure our platform to meet their needs.
- Company: Join a forward-thinking company with a focus on customer success.
- Benefits: Transparent career structure, regular feedback, and funded training opportunities.
- Other info: Dynamic team environment with opportunities for growth and mentorship.
- Why this job: Make a real difference by helping clients and leading projects.
- Qualifications: 2:1+ in a STEM degree and strong A-levels, including Maths.
The predicted salary is between 25000 - 32000 € per year.
Responsibilities
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers – onsite and remotely – to analyse needs and identify improvement opportunities.
Benefits
- A transparent career structure, regular feedback, and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources, and mentor junior team members.
- Intensive onboarding, industry‑recognised training, and funded specialist courses as you progress.
Qualifications
- Have (or expect) a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
- Are logical, analytical, organised, and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
Please note Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Graduate Customer Support Analyst - Birmingham employer: Acturis Limited
Acturis is an exceptional employer that fosters a collaborative and inclusive work culture in Birmingham, offering a transparent career structure with regular feedback and performance reviews. Employees benefit from intensive onboarding, industry-recognised training, and opportunities to lead projects and mentor others, making it an ideal place for recent graduates seeking meaningful career growth in customer support.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Support Analyst - Birmingham
✨Tip Number 1
Get to know the company inside out! Research Acturis and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves solving system and user issues, think of examples from your past experiences where you've tackled challenges. Be ready to discuss these during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Graduate Customer Support Analyst - Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Graduate Customer Support Analyst role. Highlight any relevant projects or coursework from your STEM degree that showcase your analytical and problem-solving abilities.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer support and how your background makes you a great fit. Be sure to mention specific examples of teamwork or collaboration, as we value those traits highly.
Show Off Your Communication Skills:Since this role involves direct interaction with customers, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status there too!
How to prepare for a job interview at Acturis Limited
✨Know Your Stuff
Make sure you understand the company and its products inside out. Familiarise yourself with the platform you'll be supporting, and think about how you can help clients configure it to meet their needs. This will show your enthusiasm and readiness to dive in.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've solved problems in the past, especially in a team setting. Think about times when you had to analyse a situation and come up with a solution. This is key for a role that involves troubleshooting system and user issues.
✨Practice Your Communication
Since this role involves direct interaction with customers, practice explaining complex concepts in simple terms. You might want to do a mock interview with a friend or family member to get comfortable with articulating your thoughts clearly and confidently.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the onboarding process, or opportunities for growth within the company. It shows you're genuinely interested and have done your homework!
