At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot technical issues for users.
- Company: Join Acturis, a global leader in insurance technology with a start-up vibe.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for growth.
- Other info: Be part of a recognised Great Place to Work® with a focus on sustainability.
- Why this job: Make a real impact in a fast-paced environment while shaping the future of insurance.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Acturis, innovation isn’t just part of our culture - it’s in our DNA. Our journey began in 2000 in the garden shed of our co-founder, Theo Duchen, who with fellow former McKinsey partner David McDonald set out to reinvent insurance technology. From those start-up beginnings, Acturis has grown into a global SaaS leader transforming the insurance industry. Today, over 100,000 users in 40+ countries rely on our platform to run and grow their businesses. By partnering closely with brokers, insurers, and MGAs, we continue to shape modern insurance across both personal and commercial lines.
Recognised as a Great Place to Work® 2026, Acturis combines the agility and innovation of a start-up with the scale and stability of an industry leader. You’ll join a team where expertise is valued, ideas move fast, and talented people make a real impact from day one. And as an EcoVadis Committed rated organisation, we focus on creating long term value by operating in a sustainable and responsible way.
2nd Line IT Support Engineer employer: Acturis Limited
At Acturis, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a 2nd Line IT Support Engineer, you will benefit from a dynamic work environment that encourages professional growth and development, while also enjoying the stability and resources of a global leader in insurance technology. Our commitment to sustainability and recognition as a Great Place to Work® 2026 further highlight our dedication to creating a meaningful and rewarding workplace for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Acturis on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Acturis' culture and values. Show us how your skills align with our innovative spirit and commitment to sustainability. We love candidates who resonate with our mission!
✨Tip Number 3
Practice common IT support scenarios. We want to see how you troubleshoot and solve problems. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to make an impact.
We think you need these skills to ace 2nd Line IT Support Engineer
Some tips for your application 🫡
Show Your Passion for IT:When writing your application, let your enthusiasm for IT shine through! We love seeing candidates who are genuinely excited about technology and how it can transform businesses. Share any relevant experiences or projects that highlight your passion.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the 2nd Line IT Support Engineer role. Highlight your technical skills and experiences that align with what we’re looking for. A tailored application shows us you’ve done your homework and are serious about joining our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors – first impressions matter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Acturis Limited
✨Know Your Tech Inside Out
As a 2nd Line IT Support Engineer, you'll need to demonstrate your technical knowledge. Brush up on common issues and solutions related to the software and systems Acturis uses. Be ready to discuss troubleshooting methods and any relevant experience you have.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to share specific examples of how you've tackled complex IT problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical thinking.
✨Understand the Company Culture
Acturis prides itself on innovation and agility. Familiarise yourself with their values and recent projects. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about the team dynamics, ongoing projects, or how they measure success in the IT support department. This shows your enthusiasm and helps you gauge if it's the right fit for you.
