At a Glance
- Tasks: Support our global cloud platform and troubleshoot technical issues in a dynamic environment.
- Company: Join Acturis, the UK's leading SaaS provider for general insurance.
- Benefits: Structured training, career progression, and a supportive team culture.
- Other info: Enjoy a vibrant workplace with opportunities for personal and professional growth.
- Why this job: Kickstart your tech career with hands-on experience and mentorship from industry experts.
- Qualifications: 2.1 degree in software engineering or related field, plus customer service experience.
The predicted salary is between 28000 - 35000 € per year.
About Acturis
Acturis is the UK’s leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over £10bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today.
The Position
As a Cloud Support Engineer you will be part of a world-class international team from a wide variety of backgrounds. Our key mission is to deliver a reliable and effective cloud platform as well as train you in your career progression to being a technical and knowledgeable DevOps engineer. As the first point of contact in supporting customers and colleagues with technical issues within our Cloud business you will be working in a fast paced and highly varied environment amongst friendly and supportive colleagues.
What Do The First Three Months Look Like?
You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company.
As a Cloud Support Engineer you can expect to be responsible for:
- Providing support through a dedicated helpdesk on our Global Private Cloud infrastructure for our development teams
- Performing root cause analysis (RCA)
- Working with developers to deploy and manage code changes (DevOps)
- Developing tools that manage our platform using a wide variety of programming languages
- Releasing development and testing environments to development teams
- Monitoring and evaluating the health of our platform
Training
Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:
- New joiners receive concentrated initial training and close mentoring
- Colleagues are encouraged to complete industry standard training in relevant topics
- More senior colleagues can choose courses with time set aside and the course paid for
- The Acturis management team run training sessions to pass on experience and best practice
Candidate Profile
The Successful Candidates Will Have Following Attributes:
- 2.1 or higher degree in software engineering or computer science or another related science/math program
- Familiarity with Windows or Linux network operating systems
- One year providing excellent client service in a customer service role
- Experience in scripting
- Demonstrated ability to learn new programming languages
- Curiosity for the behind the scenes workings of an international private cloud platform supporting thousands of users
- Interest in learning and troubleshooting application defects and design principles
- First-rate problem solving ability
- Excellent communication skills and a team player
Graduate Cloud Support Engineer in London employer: Acturis Canada Inc.
Acturis is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. As a Graduate Cloud Support Engineer, you will benefit from structured training, mentorship, and clear career progression within a supportive team that values personal development. Located in the heart of the UK, Acturis fosters a culture of continuous learning and provides opportunities to work on cutting-edge technology that shapes the insurance market globally.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Cloud Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Acturis on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Be ready to discuss your experience with cloud platforms and scripting. We want to see your problem-solving skills in action!
✨Tip Number 3
Show your enthusiasm for learning! Acturis values curiosity, so be sure to highlight any projects or experiences where you’ve picked up new skills or tackled challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Graduate Cloud Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cloud Support Engineer role. Highlight relevant skills, experiences, and projects that showcase your technical abilities and customer service experience. We want to see how you fit into our world!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and problem-solving. Let us know why you're excited about joining Acturis and how you can contribute to our team.
Show Off Your Technical Skills:Don’t hold back on showcasing your technical skills in your application. Mention any programming languages you’re familiar with, your experience with cloud platforms, and any scripting you've done. We love seeing candidates who are eager to learn and grow!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates directly from us!
How to prepare for a job interview at Acturis Canada Inc.
✨Know Your Cloud Basics
Make sure you brush up on your knowledge of cloud computing concepts, especially those relevant to private cloud infrastructures. Familiarise yourself with common issues that users might face and how to troubleshoot them. This will show your potential employer that you're not just a candidate, but someone who understands the environment they'll be working in.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully solved technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to handle challenges, which is crucial for a Cloud Support Engineer role.
✨Communicate Clearly
Since you'll be the first point of contact for customers, strong communication skills are essential. Practice explaining complex technical concepts in simple terms. During the interview, focus on being clear and concise in your responses, as this will reflect your ability to assist clients effectively.
✨Be Curious and Eager to Learn
Acturis values candidates who show a genuine interest in learning and growing within the company. Prepare questions about the training opportunities available and express your enthusiasm for developing your skills in DevOps and cloud technologies. This will highlight your commitment to personal development and align with their company culture.
