At a Glance
- Tasks: Support customers with technical issues and manage our Global Private Cloud infrastructure.
- Company: Join Acturis, the UK's leading SaaS provider for general insurance.
- Benefits: Structured training, career progression, and a supportive team environment.
- Other info: Enjoy excellent training opportunities and a clear career path.
- Why this job: Kickstart your tech career in a dynamic cloud support role with real impact.
- Qualifications: 2.1 degree in software engineering or related field, client service experience, and scripting skills.
The predicted salary is between 28000 - 35000 € per year.
About Acturis
Acturis is the UK’s leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over £10bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today.
The Position
As a Cloud Support Engineer you will be part of a world-class international team from a wide variety of backgrounds. Our key mission is to deliver a reliable and effective cloud platform as well as train you in your career progression to being a technical and knowledgeable DevOps engineer. As the first point of contact in supporting customers and colleagues with technical issues within our Cloud business you will be working in a fast paced and highly varied environment amongst friendly and supportive colleagues.
What Do The First Three Months Look Like?
You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company.
As a Cloud Support Engineer you can expect to be responsible for:
- Providing support through a dedicated helpdesk on our Global Private Cloud infrastructure for our development teams
- Performing root cause analysis (RCA)
- Working with developers to deploy and manage code changes (DevOps)
- Developing tools that manage our platform using a wide variety of programming languages
- Releasing development and testing environments to development teams
- Monitoring and evaluating the health of our platform
Training
Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:
- New joiners receive concentrated initial training and close mentoring
- Colleagues are encouraged to complete industry standard training in relevant topics
- More senior colleagues can choose courses with time set aside and the course paid for
- The Acturis management team run training sessions to pass on experience and best practice
Candidate Profile
The Successful Candidates Will Have Following Attributes:
- 2.1 or higher degree in software engineering or computer science or another related science/math program
- Familiarity with Windows or Linux network operating systems
- One year providing excellent client service in a customer service role
- Experience in scripting
- Demonstrated ability to learn new programming languages
- Curiosity for the behind the scenes workings of an international private cloud platform supporting thousands of users
- Interest in learning and troubleshooting application defects and design principles
- First-rate problem solving ability
- Excellent communication skills and a team player
Graduate Cloud Support Engineer employer: Acturis Canada Inc.
Acturis is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. As a Graduate Cloud Support Engineer, you will benefit from structured training, mentorship, and clear career progression within a supportive team that values personal development. With a focus on employee growth and a commitment to excellence, Acturis provides a unique opportunity to thrive in the fast-paced world of cloud technology while contributing to the evolution of the insurance market.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Cloud Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Acturis on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about cloud platforms, scripting, and problem-solving scenarios. We want to see your passion shine through!
✨Tip Number 3
Showcase your curiosity! During interviews, ask insightful questions about the team’s projects and challenges. This not only shows your interest but also helps you understand if Acturis is the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Acturis team!
We think you need these skills to ace Graduate Cloud Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cloud Support Engineer role. Highlight relevant skills, experiences, and projects that showcase your technical abilities and customer service experience. We want to see how you fit into our world!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you're interested in working with us at Acturis and how your background aligns with our mission.
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in the past. We love seeing candidates who can think on their feet and come up with creative solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Acturis Canada Inc.
✨Know Your Cloud Basics
Make sure you brush up on your knowledge of cloud computing concepts, especially those relevant to private cloud infrastructures. Familiarise yourself with common issues that users face and how to troubleshoot them, as this will show your understanding of the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully solved technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical thinking and ability to work under pressure.
✨Demonstrate Your Communication Skills
As a Cloud Support Engineer, you'll need to communicate effectively with both technical and non-technical stakeholders. Practice explaining complex concepts in simple terms, and be ready to showcase your teamwork experience during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about Acturis' cloud platform and their approach to customer support. This not only shows your genuine interest in the company but also gives you a chance to assess if the role aligns with your career goals.
