At a Glance
- Tasks: Manage end-to-end UK payrolls and deliver exceptional customer service.
- Company: Dynamic payroll operations team in Edinburgh with a hybrid working model.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team focused on delivering the highest standards of service.
- Why this job: Be a trusted partner to clients and make a real impact on their payroll processes.
- Qualifications: Experience in UK Payroll processing and a passion for numbers.
The predicted salary is between 30000 - 40000 £ per year.
Our payroll operations are at the heart of our business, managing a portfolio of customers and delivering end-to-end UK payrolls. We ensure that the service is consistently delivered accurately and on time while providing a best-in-class customer experience. Managing your own portfolio of customers, you'll act as a trusted partner and expert, supporting them to make sure they deliver for their people.
We have offices in Aberdeen and Edinburgh, and have adopted hybrid working in both locations. We're happy to discuss how that might look for you as part of the hiring process.
On a typical day, you'll be:
- Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
- Processing end-to-end UK payrolls of various headcount and pay complexity
- Hosting and chairing regular governance calls with clients to track progress, review performance and identify opportunities for improvement
- Preparing monthly governance reports
- Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
- Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
- Answering queries from clients, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels
Does this sound like you?
- Experience in UK Payroll processing, ideally with a CIPP qualification
- A passion and aptitude for numbers, ideally gained from a role in a finance or payroll environment
- A genuine and fervent commitment to delivering the highest standards of customer service, ready to go above and beyond to make sure the customer needs are at the heart of every action
- An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
- Really good with databases, systems and software packages, especially Microsoft Excel
- Action-oriented, willing to step up and be counted under pressure and seizes opportunities to make things work better for both customers and colleagues
UK Payroll Specialist - End-to-End & Client-Focused employer: activpayroll
As a UK Payroll Specialist in our Edinburgh office, you'll be part of a dynamic team that prioritises accuracy and exceptional customer service in payroll operations. We offer a supportive work culture with hybrid working options, fostering employee growth through continuous learning and development opportunities. Join us to make a meaningful impact while enjoying the vibrant atmosphere of Scotland's capital.
StudySmarter Expert Advice🤫
We think this is how you could land UK Payroll Specialist - End-to-End & Client-Focused
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a UK Payroll Specialist role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching common payroll scenarios and questions. Brush up on your knowledge of end-to-end payroll processes and customer service excellence. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your attention to detail and commitment to customer service. We want to hear how you can be a trusted partner for clients!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace UK Payroll Specialist - End-to-End & Client-Focused
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the UK Payroll Specialist role. Highlight your experience in payroll processing and customer service, and don’t forget to mention any relevant qualifications like CIPP. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about payroll and how you can deliver that best-in-class customer experience we value. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Attention to Detail:In payroll, attention to detail is key. When filling out your application, make sure everything is accurate and well-organised. If you spot any errors or inconsistencies, fix them before hitting send. We appreciate candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at activpayroll
✨Know Your Payroll Inside Out
Make sure you brush up on your UK payroll knowledge before the interview. Understand the end-to-end payroll process, including any recent changes in legislation. Being able to discuss specific payroll scenarios will show that you're not just familiar with the basics but are also an expert in the field.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a fantastic customer experience, prepare examples of how you've gone above and beyond for clients in previous roles. Think about times when you resolved complex issues or improved processes that benefited customers. This will demonstrate your commitment to exceptional service.
✨Be Ready for Technical Questions
Expect questions that test your technical skills, especially around databases and software like Microsoft Excel. Brush up on your Excel functions and be prepared to discuss how you've used technology to streamline payroll processes. Showing confidence in your technical abilities can set you apart from other candidates.
✨Prepare for Governance Discussions
Since you'll be hosting governance calls with clients, think about how you would approach these discussions. Prepare to talk about how you would track progress, review performance, and identify areas for improvement. This will highlight your proactive approach and ability to manage client relationships effectively.
